Marvia Bright, Csm, Cspo, M.Ed Email & Phone Number

United States

• Business AnalystHiscox, Atlanta, GA / January 2019 – Present
• Gather, analyze and document detailed business requirements for product changes into system
• Provide functional and technical subject matter expertise and implement process improvements in various systems
• Create and execute Test Plans, and error resolution while meeting deadlines in a fast-paced environment
• Operates as liaison between stakeholder businesses areas to design and execute production system enhancements and new modifications.
• Collaborate with team members on cultivating high quality back logs as well as provide timely project communication to the stakeholders.

Atlanta, Georgia

• Validate and certify product offerings to ensure deficiencies are not present. This resulted in enabling solid product releases and maintained industry leading Point of Sale products.
• Manage projects for clients implementing software application
• Consult with clients regarding project scope, deliverables and processes
• Certify product development efforts for new and existing state and product launches
• Develop and perform software tests and analyze results
• Creation of test plans, test scripts and communication of said results

Atlanta, GA

• Developed and communicated internally/externally new policies of new bank implementations. Created and enhanced client relations with company.
• Working with card issuers such as; Visa, MC, Amex, Discover and JCB on implementation projects
• Provided training on new research tools to customers
• Assisted in Network Operations team for conversions of accounts to various host platforms
• Maintained relationships with multiple Indirect Accounts
• Managed the creation of new banks and vendors on Global Payments Host

Atlanta, GA

• Design, develop and conducted end user instructional design courses on company’s software service applications on a product or project basis. This enabled new team members to acclimate to the technical teams quickly.
• Designed, Implemented and delivered training for the New Hire Orientation on the team
• Partnered with subject matter experts and management team to determine content of training
• Develop course/class using needs analysis, identify critical competencies, task analysis and definition for performance based training, create and review course content, research specific technical concepts and.
• Prepare training deliverables, which include documentation pertaining to specific training agenda, i.e., training curriculum, exercises, test, customer manual and other pre and post materials.

Atlanta, GA

• As a Team Lead, I was involved in the daily operations for the technical support teams, which lead to successful client support in a helpdesk environment.
• Assisted support manager with the managing of 24 technicians
• Responsible for scheduling, interviewing and performing annual reviews for team members
• Performed weekly conference calls with clients and acted as point of escalation for Client Services
• Member of the support management team

Atlanta, GA

• Administered the financial assistance to students via packaging and awarding of Federal funds
• Counseled students on various Title IV programs and funding
• Performed verification on student files to comply with Department of Education regulations
• Monitored scholarships and grants on student accounts
• Participated in Financial aid workshops and training on the local and regional level
• Provide financial aid presentations at Admissions orientations and visitation days

Bachelor'S Degree, Social Sciences/ Business

Master'S Degree, Educational Leadership

Lean Six Sigma Green Belt Certification, Lean Six Sigma Black Belt