Marvia Bright, Csm, Cspo, M.Ed Email & Phone Number

United States

Business AnalystHiscox, Atlanta, GA / January 2019 – Present• Gather, analyze and document detailed business requirements for product changes into system• Provide functional and technical subject matter expertise and implement process improvements in various systems• Create and execute Test Plans, and error resolution while meeting deadlines in a fast-paced environment• Operates as liaison between stakeholder businesses areas to design and execute production system enhancements and new modifications.• Collaborate with team members on cultivating high quality back logs as well as provide timely project communication to the stakeholders.• Participate in key meetings with stakeholders including requirement sessions, system demos, user acceptance testing, and end user training.

Atlanta, Georgia

Validate and certify product offerings to ensure deficiencies are not present. This resulted in enabling solid product releases and maintained industry leading Point of Sale products. • Manage projects for clients implementing software application• Consult with clients regarding project scope, deliverables and processes• Certify product development efforts for new and existing state and product launches • Develop and perform software tests and analyze results• Creation of test plans, test scripts and communication of said results• Development of process analysis and design flow to support process improvement• Familiarity with Value Stream Analysis, Hypothesis testing and Dashboards• Knowledge of Software Development life cycle• Demonstrate analytical, problem solving skills and ability to manage customer facing issues • Tracks defects with explanation of issues in Quality Management system• Understanding of SQL queries and relational databases• Working with project stakeholders to ensure guidelines are met for vendor’s policies and products • Excellent interpersonal, training and presentation skills with oral and written communication capabilities

Atlanta, Ga

Developed and communicated internally/externally new policies of new bank implementations. Created and enhanced client relations with company.• Working with card issuers such as; Visa, MC, Amex, Discover and JCB on implementation projects • Provided training on new research tools to customers • Assisted in Network Operations team for conversions of accounts to various host platforms • Maintained relationships with multiple Indirect Accounts • Managed the creation of new banks and vendors on Global Payments Host

Atlanta, Ga

Design, develop and conducted end user instructional design courses on company’s software service applications on a product or project basis. This enabled new team members to acclimate to the technical teams quickly. • Designed, Implemented and delivered training for the New Hire Orientation on the team • Partnered with subject matter experts and management team to determine content of training • Develop course/class using needs analysis, identify critical competencies, task analysis and definition for performance based training, create and review course content, research specific technical concepts and interface with the product knowledge group • Prepare training deliverables, which include documentation pertaining to specific training agenda, i.e., training curriculum, exercises, test, customer manual and other pre and post materials.

Atlanta, Ga

As a Team Lead, I was involved in the daily operations for the technical support teams, which lead to successful client support in a helpdesk environment.• Assisted support manager with the managing of 24 technicians • Responsible for scheduling, interviewing and performing annual reviews for team members • Performed weekly conference calls with clients and acted as point of escalation for Client Services • Member of the support management team

Atlanta, Ga

• Administered the financial assistance to students via packaging and awarding of Federal funds• Counseled students on various Title IV programs and funding • Performed verification on student files to comply with Department of Education regulations • Monitored scholarships and grants on student accounts • Participated in Financial aid workshops and training on the local and regional level• Provide financial aid presentations at Admissions orientations and visitation days• Develop and manage the operation of all scholarships processing and record keeping• Establish and evaluate all Financial Aid policies and procedures, proposing modifications as needed• Oversee the preparation and maintenance of files, policies and records

Bachelor'S Degree, Social Sciences/ Business

Master'S Degree, Educational Leadership

Lean Six Sigma Green Belt Certification, Lean Six Sigma Black Belt