Marvim Barros Email & Phone Number

New York, United States

• Troubleshoot desktop and laptop issues, responding with both phone and deskside support from NY office and remotely• Log calls into Call Tracking Ticket Management System ensuring incidents are escalated and closed when a resolution has been achieved• Support Windows OS and Microsoft Office • Provide support to document management tool• Utilize Active Directory as well as Networking Patching and Switches • Manage, procure, upgrade, and track firm cell phone contracts and accounts for Americas Region• Install and maintain equipment including PCs, Laptops, local and network printers, scanners, and mobile devices

New York City Metropolitan Area

• Troubleshot various software/hardware issues• Added Active Directory and Exchange accounts, created Cisco extension mobility and proactively performed call management by escalation and resolution

Beckley, West Virginia, United States

• Imaged computers using Acronis and Ghost software while monitoring the dashboard• Worked on active directory, analyzed and troubleshot numerous computers• installed and updated database management system and several other software programs for various users• Mapped printers and fixed minor hardware/software malfunctions• Worked on network systems using Remote Desktop Connection and database programming