Marvin Black Email and Phone Number

• Continually improves knowledge in area or field of specialization, insurance industry, products, underwriting requirements, sales, customer service, and supporting technology• Helps the Agency grow by using consultative selling techniques to sell insurance products to new customers • Proactively cross sells and coordinates with agency team members to provide additional coverage to existing customers

• Conducted appointments with prospective clients to generate sales• Interviewed prospective clients to obtain data about their financial resources and needs• Recommended insurance policies to meet the needs of individual clients

• Provided support to customers and resolve conflict related to the home, kids, and shoe department • Responsible for price changes, fitting room recovery, sales floor and fitting room recovery outside of immediate department area and housekeeping duties • Known as an active listener from assisting customers with their shopping at Kohl’s.

• Enhanced multi-tasking skills in a fast-paced environment• Provided quality customer service utilizing communication and listening skills• Analyzed waste control and implemented new strategies to effectively reduce total waste

• Demonstrated flexibility through various areas and positions such as Loader, Unloader, Key and Scan • Responsible for the physical loading, unloading and/or sorting of packages by hand, including lifting, pushing, pulling, carrying and placing, in a safe and efficient manner

• Audited other employees’ cash registers daily• Created schedules for a region of the department ranging around 20 employees• Dealt with upset guests and troubleshoot their problem with empowerment.

• Handled guest issues and concerns using communication and listening skills• Trained new employees within the department according to Worlds of Fun Standards• Maintained a clean work environment by keeping all essential paper organized in a proper manner