Customer Relationship Management Data Specialist
CurrentAs CRM Data Quality Analyst at PCNA, I cleaned and analyzed manufacturing data to identify opportunities for improving process efficiency, and collaborated with Manufacturing Team to implement Lean Methodology within 6 months. I also utilized predictive modeling and statistical techniques to brainstorm production strategy for cost-cutting.Key Achievements :-- Developed applications to verify data integrity and identify systemic problems across CRM systems; liaised with 3 data integrity officers to develop innovative solution, resolve issues and improve data quality by 50%- Implemented client relation strategies as directed by CRM manager, enhancing customer retention by 67%; deployed cloud based CRM software, coordinating with 5 department heads ensuring centralization of customer data