• Respond to questions from users pertaining to problems with equipment or on-line operations.• Maintain manuals to assure that user communication needs are met.• Prepare schedules and provide materials for the conduct of classes for users.• Provides support in the area of advanced software application and training.• Assist users with query statements to obtain information from the system.• Assist users to assure that software operates in a manner consistent with expectations; provide troubleshooting assistance as necessary; coordinate responses to users with programmers as necessary.• Assist with a variety of reports, logs and records.

- Amazon Vendor and Seller account management.- Wholesale order fulfillment management.- Walmart growth development- Logistical planning- Accounting management- A+ Content design and development- Online product listing optimization- Keyword research- Amazon Advertisements- Helium10

I oversee the end-to-end client onboarding experience, meticulously upholding client expectations regarding timelines, views, reach, and revenue results. I serve as the primary point of contact for all third-party clients, ensuring seamless communication and support. My role involves coordinating with various Newegg Media team members to guarantee timely delivery of packages, tracking campaign performance, analyzing data, and providing clients with comprehensive reports that highlight key metrics, insights, and performance trends. I nurture and maintain client relationships through regular weekly meetings, and I conclude each campaign with Weekly Wrap Up Reports for each brand, fostering transparent communication. Halfway through the package, I collaborate with the Business Development Manager to explore re-signing opportunities, and I work diligently to develop a comprehensive full-service retention plan that secures clients' quarterly commitments. Additionally, I conduct Post-Campaign Surveys and prepare Wrap Up Reports, ensuring our clients receive the utmost value from their partnership with Newegg Media.

Develop and execute digital strategies for major online marketplaces, including Amazon, Walmart, Overstock, Wayfair, Home Depot, Kohls and more. Responsibilities include optimizing product listings, driving sales growth, managing brand presence, and ensuring effective account management. Analyze data, provide insights, and implement strategies to increase visibility, conversions, and profitability.

Oversee and optimize day-to-day operations, customer service, merchandising, and performance. Responsibilities include maintaining site functionality, updating product listings, managing promotions, and ensuring adherence to company standards. Develop reports, budgets, and calendars to track progress and achieve objectives. Collaborate with digital agencies and external parties to drive marketplace growth. Develop merchandising strategies to enhance the site's appeal and execute promotions effectively. Analyze marketing metrics, optimize SEO efforts, and provide insights to improve performance. Coordinate assortment planning and inventory management in alignment with sales goals. Monitor customer service performance and implement improvements for enhanced efficiency.

Drive online sales and enhance digital presence across multiple platforms. Responsibilities involve creating accurate and optimized product listings on various e-commerce channels, including Amazon Marketplace, Walmart, eBay, and Newegg. Employ effective copywriting techniques, incorporating relevant keywords and compelling graphics to engage customers and improve search engine optimization (SEO) performance. Additionally, develop and publish weekly blogs, infographics, and social media content on platforms like Facebook, Instagram, Pinterest, and email to increase online visibility. Designing eye-catching web banners for weekly promotions attracting customers and boosting sales conversion rates. Regular inventory checks for accurate stock quantity listings for all SKUs across channels. Assist online customers by addressing inquiries about orders, tracking, availability, and compatibility. Managing warranty claims, returns, replacements, and refunds will be part of your customer service duties. Furthermore, maintain effective communication with vendor representatives to stay updated on pricing and Minimum Advertised Price (MAP) conditions, ensuring adherence to proper pricing strategies. Encouraging customers to leave positive ratings on Google and other marketplace platforms to contribute to enhancing online credibility.

Led the company in acquiring local and international multi-lateral funded projects from the ADB and WB. These also includes identifying new clients and foreign consulting firms for representation. Prepare and package RFPs and EOIs conforming to the necessary procedures and formats including desktop publishing, graphics design and illustration as well as presentations to the stakeholders. Generate research, tax accounting, and project reports for ongoing clients. Do research and apply the necessary budget and financial consideration to implement project/s. Identify prospective international partners for potential projects that require associations. Develop computer information resources, providing data security and control, strategic computing, and disaster recovery. Maintain information system and data security within the organization. Updating computer hardware and software of workstations.

Plan, prepare, or carry out individually designed programs of physical treatment to maintain, improve, or restore physical functioning, alleviate pain, or prevent physical dysfunction in patients.Perform and document an initial examination, evaluating data to identify problems and determine a diagnosis prior to intervention.Evaluate effects of treatment at various stages and adjust treatments to achieve maximum benefit.Identify and document goals, anticipated progress, and plans for reevaluation.Record prognosis, treatment, response, and progress in patient's chart or enter information into computer.