Marvin Sanders Email & Phone Number

Mountain View, Ca

Currently focused on GStore's CX / NPS program, which develops actionable insights using surveys, social listening, operational data, text analytics, machine learning, and predictive analytics.Formerly program manager for CX policy (returns, shipping, etc.), payments (launched Klarna financing and PayPal in international markets), and support (built agent workflows to improve customer experience).

San Francisco, Ca

Managed ecommerce channel, web operations, and customer service team. Led site redesign and replatform from Magento to Shopify Plus coordinating multiple agencies, 4 custom apps, and numerous data migrations. Webby Awards Honoree, OMMA Awards Finalist.

Newark, Ca

Managed global strategy, DTC ecommerce, design, CX, development, and operations of Logitech and Logitech G websites in 35+ countries and 20+ languages. Drove header-to-footer redesign of core web property in 7 months, bringing new brand ID to life online with global launch on custom ColdFusion CMS and Digital River. All key metrics improved, site recognized as Best in Class by Forrester.Crafted strategy and secured executive sponsorship to upgrade web stack, running RFPs for CMS and digital marketing platforms resulting in contract with AEM / Adobe Marketing Cloud. Led ecommerce RFP with global merchant of record / BPO providers to select Digital River.

Newark, Ca

Led strategy, portfolio, and programs. Managed integration, optimization, segmentation, cost to serve, ES&OP, and ecommerce initiatives. Drove 18-month program to consolidate 4 regional supply chains to a single, global org. Led redesign and replatform for Ultimate Ears Pro, moving from complex Oracle back end and ColdFusion to Magento.

Daly City, Ca

Established global ecommerce and digital strategy group for this leader in audio and video production tools. Managed ecommerce, web, and registration programs for Avid, Digidesign, M-Audio, Pinnacle, and Sibelius brands. Drove program to consolidate 5 DTC webstores on multiple platforms to a single superstore on Arvato / Hybris.

San Francisco Bay Area

Managed ecommerce, web, marketing, advertising, and business development engagements. Clients included Winebuys.com, Alesis, Line 6, CMP Media, and Berklee Press.

Brisbane, Ca

Designed or implemented all front end, UX, back end, ecommerce, and analytics / bid management solutions on Miva Merchant. Played key role in brand strategy, marketing and advertising, business development, and M&A / investment discussions.

Palo Alto, Ca

Defined content strategy, built and managed editorial, design, and production teams for high-traffic (20+ million page views / mo), Vulcan Ventures-funded website that served as premier resource for musicians.

Palo Alto, Ca

Managed artist relations group that served a community of over 25,000 artists. Established path for company’s content efforts, spearheaded artist and label acquisition, promotion and distribution, and editorial.

San Mateo, Ca

Responsible for content, design, and strategy. Managed editorial and art staff, as well as large freelance pool. Partnered with publisher to guide business development, marketing, and circulation efforts. Drove a successful redesign and repositioning of the magazine.

Greater Los Angeles Area

Composed and arranged music for television, video, and synthesizers. Retained for music technology consulting. Clients included ABC, NBC, FOX, Miller Beer, Boeing, Intel, Disney, Roland, Samick, Max Factor, Acura, and the MGM Grand Hotel.

Greater Los Angeles Area

Managed marketing, promotion, and support for $50M line of keyboards and related products. Developed sales training, dealer training, and market research. Conducted national and international clinics.