Marvin Juarez Email & Phone Number

United States

Australia

Rottnest Island, Western Australia, Australia

United States

Managing a team of Front Desk Agents, Concierges, Call Center Agents, Reservation Specialist, Bellman, Valet, Night Auditors and Housekeeping Attendants.Expert Experience on Opera Cloud Reservation System, Aireus Food & Beverage System, Booker Spa & Activities System and B4Checkin Payment Platform. Creating daily plans such as room assignments, schedules, room fixtures for engineers, and meetings for managers for VIP guests.Assisting front desk agents on verbiage, opera training, and upsell opportunities. Working alongside Group Sales and Events in creating a smooth process for Conferences, Photoshoots, Weddings and Special Events. Managing a 5-star Luxury Boutique Hotel that is part of The Leading Hotels of the World.

United States

- Processing all guest check-ins by confirming reservations, assigning rooms, and issuing room keys on Opera reservation system.-Process all payments types such as room charges, cash, checks, debit, or credit - Processing all check-outs including resolving any late and disputed charges -Coordinating with departments such as housekeeping to track readiness of rooms for check-in- Processing daily reports such as arrivals, departures, identifying special requests, and checking reports for accuracy - Completing cashier and closing reports in the computer system - Handling guests disputes and complaints with a professional manner- Handling telephone calls or online chats to assist guests - Following all company safety and security policies and procedures- Performing duties in the Overnight shift with a team of 4- Maintaining positive working relationship within department, company and 3rd party businesses.- Providing lateral services to departments such as Bell and Food & Beverage by providing luggage assistances and receiving food and beverage orders over the phone- Interim Leader on Duty for Overnights- $80,000 revenue on upselling room upgrades within 9 months.

Chino Hills, Ca

• Greeting customers, taking customer orders, and completing transactions on the cash register.• Ensuring that the store is clean and well-maintained.• Helping to resolve customer complaints if any should arise

Palm Springs, California

• Providing hospitality service to guests to ensure guest satisfaction.• Handling cash and credit card transaction.• Maintaining a sanitize work environment.• Guiding guests through menu while demonstrating thorough knowledge of the food, ingredients and beverages.• Suggesting additional food items to guests to increase restaurant sales.• Ability to work in a team and assisting colleagues during rush hours.

Palm Springs, Ca

Providing excellent customer service to all guests that come within the property. Handling financial transaction. Greeted, registered and assigned rooms to guests of Motel 6.Performed data entry and office/administrative duties as needed.Collaborated with maintenance and housekeeping to keep rooms up to par.

Palm Springs, Ca

• Providing customers service that offers a unique shopping experience for both homeowners and professionals.• Interacting with customers via phone and in-person to offer expert advice, while also processing and completingtransactions.• Responsible for upholding fast and reliable service, while ensuring that the store is well stocked and maintained.

Bachelor Of Science - Bs, Hospitality Administration/Management, 3.78

Activities and Societies: Member of the Association of Student Event ProfessionalsReceived knowledge and training in the Hospitality.

Bachelor Of Science - Bs, Hospitality Administration/Management

Associate Of Science - As, Business Administration And Management, General

Bachelor'S Degree, Biblical Study

Associate Of Arts - Aa, Hospitality Administration/Management