I adeptly handle, evaluate, and process medical claims from the UAE, strictly adhering to the guidelines set by the Dubai Health Authority (DHA) and the Ministry of Health (MOH). My role also involves efficiently managing a high volume of calls from numerous providers, averaging well over a hundred calls and claims per day nationwide. Throughout these interactions, I consistently uphold a professional standard of service and maintain language proficiency.Additionally, I am proactive in sending daily emails for necessary escalations and updates to team leaders. A key strength of mine is making swift and accurate decisions under pressure, often within short time intervals.

Junior teacher assistant in the German University in Cairo, where I taught other students during course times to grasp various information regarding the laboratory work and the theoretical basis behind it.

Medical representative at the renowned pharmaceuticals company gaining various amounts of knowledge about the Egyptian drug market as well as working in a team to produce a graduation project of high importance.

Learned a fair amount of knowledge and gained experience in the departments of Quality assurance , Quality control and R&D during the few months of the internship, leading to a better understanding to the manufacturing process of pharmaceuticals and gained practical first hand experience.