Dynamic and professional consulting services with a proven track record in providing exceptional solutions specializing in program management, training, technical assistance, and disability inclusion.• Lead strategic planning efforts, working closely with the leadership team to develop and execute organizational goals and objectives. • Co-manage operations, overseeing day-to-day activities to ensure efficiency, effectiveness, and compliance. • Collaborate with the finance team to… Show more Dynamic and professional consulting services with a proven track record in providing exceptional solutions specializing in program management, training, technical assistance, and disability inclusion.• Lead strategic planning efforts, working closely with the leadership team to develop and execute organizational goals and objectives. • Co-manage operations, overseeing day-to-day activities to ensure efficiency, effectiveness, and compliance. • Collaborate with the finance team to develop and manage budgets, monitor financial performance, and identify opportunities for cost savings and revenue generation. Show less

• Developed and nurtured relationships with clients, serving as the primary point of contact for their needs, inquiries, and feedback. • Worked closely with study teams to understand their requirements and expectations regarding clinical research services, ensuring alignment with company software capabilities and offerings. • Managed staff responsible for the delivery of services according to client specifications, timelines, and quality standards. • Led the implementation and… Show more • Developed and nurtured relationships with clients, serving as the primary point of contact for their needs, inquiries, and feedback. • Worked closely with study teams to understand their requirements and expectations regarding clinical research services, ensuring alignment with company software capabilities and offerings. • Managed staff responsible for the delivery of services according to client specifications, timelines, and quality standards. • Led the implementation and post-delivery support of study projects, ensuring successful outcomes and client satisfaction. Show less

• Handled the account management and onboarding process for mobile health solutions to clinical research clients, ensuring seamless integration and satisfaction. • Oversaw all aspects of client services, from procurement to supervising and tracking support tickets via ZenDesk, ensuring accuracy and timeliness.• Proactively addressed client concerns and inquiries, providing timely and effective solutions to enhance satisfaction and strengthen relationships. • Provided financial… Show more • Handled the account management and onboarding process for mobile health solutions to clinical research clients, ensuring seamless integration and satisfaction. • Oversaw all aspects of client services, from procurement to supervising and tracking support tickets via ZenDesk, ensuring accuracy and timeliness.• Proactively addressed client concerns and inquiries, providing timely and effective solutions to enhance satisfaction and strengthen relationships. • Provided financial analysis reporting to track project performance and identify areas for improvement or cost-saving opportunities. • Built and maintained the Customer Relationship Management (CRM) database, creating pipelines for account and project management to enhance efficiency and organization. • Assisted in business operations with leadership, coordinating internal database workflow processes and providing support as needed. Show less

• Responsible for the operations of psychiatric clinical trials, including patient care, collecting data and recording into case report forms.• Conducted psychometric assessments and medical procedures involving electrocardiograms, phlebotomy, and laboratory analyses for evaluation ratings. • Compiled relevant documentation for principal investigators and provided quality assurance of compliance in accordance with all pharmaceutical protocols, Institutional Review Boards, FDA, and… Show more • Responsible for the operations of psychiatric clinical trials, including patient care, collecting data and recording into case report forms.• Conducted psychometric assessments and medical procedures involving electrocardiograms, phlebotomy, and laboratory analyses for evaluation ratings. • Compiled relevant documentation for principal investigators and provided quality assurance of compliance in accordance with all pharmaceutical protocols, Institutional Review Boards, FDA, and hospital regulations.• Consulted with all stakeholders including principal investigators, pharmaceutical sponsors, patients’ caregivers, and attending physicians regarding patient standard of care. Show less

Parexel S&FA, Alexandria, VA 1995-1996• Conducted in-depth research on studies supporting off-label use of pharmaceuticals for various diagnoses, synthesizing findings into comprehensive reports for distribution to pharmaceutical manufacturers.• Provided case management to support Multiple Sclerosis and organ transplant patients with decisions concerning the acquisition and reimbursement of their medications. • Conducted eligibility assessments to determine patients' eligibility for… Show more Parexel S&FA, Alexandria, VA 1995-1996• Conducted in-depth research on studies supporting off-label use of pharmaceuticals for various diagnoses, synthesizing findings into comprehensive reports for distribution to pharmaceutical manufacturers.• Provided case management to support Multiple Sclerosis and organ transplant patients with decisions concerning the acquisition and reimbursement of their medications. • Conducted eligibility assessments to determine patients' eligibility for medical needs programs and facilitated the enrollment process for qualified patients. Show less

Supervised the daily administration of a life and health insurance agency. Duties included creating proposals for clients, supervising telemarketers, and acting as a liaison between agents and insurance carriers.