As part of the MirraPrimeAccess team, I had the opportunity to be promoted in my role from Mirra Human Resources to the Electronic Medical Records Corporate Training and Support Manager. Primary responsibilities include oversight and leadership of the in house EMR training team, Clinical Data Analytics, Educational content writing, oversight of oversees team members, oversight of database work tickets efficiency and other duties as deligated. Specific responsibilities included:Collaborate with internal, external teams and vendors to improve work flow.Negotiate EHR / PM contracts with vendors to obtain the best value and services for the optimum database service. Migration project management.Oversee new office EMR onboarding.Coordinate with credentialing and clearing houses related to mapping payor portals and integrate with database ERA posting. Manage mapping and database interface relationships.Database upgrades in collaboration with multidisciplinary teams to ensure smooth operational workflow. Project management for interface integration of EHR databases. Physician (provider) liaison for database education and prescribing management. Coordinate with affiliates to streamline database workflows. Administration of Florida shot’s program for organizational interface. On site visits to offices to assist with workflow and provider needs. Provide training and support to team members and providers in person or remotely as needed. Coordinate workflow for special projects with provider offices and affiliates. Collaborate with Coding team on Navina database project. Oversee Press Ganey database management and report performance metrics. Facilitate and oversee Qualtrics database management and performance metrics. Project management and oversight of Tiger Text database for patient appointment notification in collaboration with multidisciplinary teams across enterprise. Member of enterprise Value based care teamMember of Customer Service committee

Provide after hours and weekend support for care center and state wide field staff as a clinical nursing supervisor. Receive escalations from clinicians, customers, partners, patient concierge care center and after hours scheduling.Collaborate with interdisciplinary teams to provide training and guidance. Assist with coordinating patient care post hospitalization and resolving concerns related to continuity of care. Conducting chart reviews for orders to initiate or resume home care. Obtaining orders, contacting clinicians and providers. Review Starts of care not initiated - determine root cause - resolve and prepare reports to outline the same. Coach concierge clinical staff on patient triage. Trouble shoot EMR functions.

Adjunct Instructor at Public Safety Training Center. Instruct Corrections and Law Enforcement basic recruits in general topics, high liability first aid, CPR, Firearms and Defensive Tactics.Export FDLE lesson plan content to formats and presentations in an interactive manner to support adult learning needs. Collaborated on instructional design and presentation.

Instruction for American Heart Association and American Safety & Health Institute. CPR and First Aid training for health care providers, first responders, child care workers and families.Responsible for content writing and instructional design.

As part of the MirraPrimeAccess human resource team, I had a primary responsibility for deployment of Human Resource related training, human resource policy and procedure development and other duties as deligated. Specific responsibilities included:Design lesson plans and present to target audiencesLeadership Program design Leadership teaching, coaching and mentoring Workplace conduct remediation training Design and revise policies and procedures in compliance with organizational standards and law. Assist with employee corrective action counseling.Assist with vetting applications.Assist with background check reviews for OIG compliance.Assist with recruiting events.

Complete internal administrative investigations. Document evidence and findings during investigations. Conduct PREA investigations. Complete reports and forms. Complete interviews of suspected and confirmed members of security threat groups. Document pictures, tattoos and other evidence of gang activity. Oversee mail room and staff. Manage and monitor inmate phone system. Review inmate communication on Email communication database. Conduct new hire interviews and background verifications. Breath tech operator for Intoxilizer. Agency inspector for intoxilyzer. Liason to State Attorney’s Office. Act as liaison to outside federal and local law enforcement agencies to include Citrus County Sheriff’s Office patrol, warrants division, criminal investigation unit and internal affairs. Conduct in-service and pre-service training for staff related to use of force, firearms, Security Threat groups, CPR, first aid, de-escalation, chemical agents, less lethal force options, Instructor Techniques, Train the trainer and corrections operations. Acted as back up for Learning Development Manager, Human Resource Manager, Health Service Administrator and Chief of Security in their absence.Collaborated with facility administrator and county government to evaluate contract bids for inmate phone and messaging system.

Responsible for oversight of all new hire onboarding, pre-service, field training, in-service and specialized training for all full time, part time and contract staff. Responsible to create annual training plan in compliance with contracts for all populations, Florida Department of Law Enforcement, American Correctional Association, local, state, federal law and Florida Model Jail Standards.Collaborate with multiple departments related to their training needs. Conducted internal training audits and cross audits of other departments to include medical department, maintenance department, Human Resources, accounting and security operations. Provide content writing and instructional design for classroom based lesson plans. Deliver in-service and pre-service training for staff related to use of force, firearms, Security Threat groups, CPR, first aid, de-escalation, chemical agents, less lethal force options, Instructor Techniques, Train the trainer, Reality Based Tactical training and corrections operations. Provided training and oversight for internal and external instructors. Maintained instructor files and ensured instructional staff had proper credentials and up to date training. Responsible for employee training files and Officer Florida Department of Law enforcement files. Maintained the facility’s Florida Department of Law Enforcement ATMs database login and facility internal LMS database. Conduct new hire interviews and background verifications. Liason between Citrus county detention facility and Citrus County Public Safety Academy. Member of the Citrus Public Safety Training Academy advisory board. Breath tech operator for Intoxilyzer 9000. Agency inspector for intoxilyzer. Liason to State Attorney’s Office. Assigned as “acting captain” when facility needs arose. Travel to other locations throughout the country to provide training support and training audits.

During my career in corrections, I held the positions:Correctional OfficerShift Lieutenant Unit Manager Quality Assurance ManagerLearning and Development ManagerShift Supervisor Internal Investigator