▫Managed Bookkeeper/Admin direct report and hold weekly 1 on 1 meetings and quarterly reviews▫Lead the successful integration between SaaS reporting platform SaaSOptics, Salesforce CRM and Quickbooks financial systems. Directed historical data migration process of three years of customer contract and invoicing data. ▫Surfaced previously undocumented business metrics to C-level executives including customer and revenue churn and renewals, CAC, and LTV using SaaSOptics dashboards and reports.▫Created and oversaw all HR processes including employee onboarding/termination, hiring processes, creation of job postings, screening interviews, quarterly management reviews, payroll, and benefits▫Served as company Salesforce Administrator including creation of reports, dashboards, and object fields, new and existing integrations, and hiring and managing contractors▫Secured and registered trademarks for new company products▫Developed vision for Company Offsite trip with CEO. Planned and booked hotel, conference space, team building activities, rental cars, and dinners. Created 3 day schedule of events and distributed to team of 12.▫Planned and hosted weekly employee Game Hour to enrich company culture and team collaboration

▫Ensured timely and accurate data set deliveries to 180+ clients on a quarterly basis, created current quarterly delivery process used by Operations, Data/Tech Team, and Customer Success▫Developed Salesforce sales and attrition dashboards to forecast previously undocumented metrics such as future performance, goal setting, and pinpoint specific pain points in the business▫Created the first Company HR Handbook, synthesizing input from third party HR vendor, CEO and CTO▫Managed a third party Salesforce contractor to develop the first sales process automations▫Trained sales team members on best practices and process adherence, new tools and templates▫Built and maintained all company systems integrations via Zapier

▫Created, designed and launched the company website via Wordpress▫Transitioned 180 clients and their corresponding sales contract history spanning 2015-2018 from InfusionSoft CRM to Salesforce CRM▫Managed all new client onboarding and improved the new client onboarding experience by developing new scripts, streamlining communication, and incorporating client feedback▫Oversaw all client billing via Quickbooks Online and streamlined A/R and A/P bookkeeping processes, thus reducing the need for third party accountant by 7+ billing hours per month

▫ Assisted with team education through fit, styling, and sales technique sessions▫ Mentored and trained the stylist team and associates on the selling floor▫ Managed bridal appointment intake of 600+ appointments per month▫ Provided weekly feedback to management and corporate buying team on customer feedback, sales trends and requests in order to inform future collections

▫ Frequently achieved the top sales results among the bridal stylist team, consistently averaging 50% sales conversions each quarter▫ Curated a compelling environment through bridal styling guidance and elevated service▫ Established lasting connections with clients through written and telephone correspondence

▫ Exercised strong interpersonal and communication skills to provide an exceptional experience of Chicago Hope Academy while managing all office traffic and day-to-day tasks▫ Contacted and developed relationships with middle school administrators, represented CHA at high school fairs, open houses, and marketing events▫ Created professional marketing materials for prospective students and fund-raising events ▫ Increased Twitter, Facebook, Instagram accounts’ audiences of prospective students and donors by 25%, 31%, and 800% respectively