All reception services including Greeting guests as they enter the center Phone answering based on client specifications Receiving deliveries and notifying clients Sorting and filing mail and faxes Responding by email to client requests in a professional manner Monitoring and scheduling of conference rooms Day to day coordination of the client service process through the provision of either direct or indirect services Direct services are those provided directly to the client and may include support services (word processing, administrative assistance, etc.) and office and service adds/moves/changes. Indirect services are those provided via coordination with an outside vendor such as catering, office supplies, courier, and other pass throughs Responding to client requests and complaints on a timely basis, including addressing issues arising from client satisfaction surveys Assisting in collections to ensure timely collection from all clients Interfacing with clients on a daily basis Seeking support from manager or individuals in the corporate office when needing guidance on handling specific situations; determining how and when to escalate situations to the next level of management Individual professional development including job-fit profile, time management/organizational skills, client service skills, leadership development, and ability to perform multiple functions within the center if necessary Properly code and enter accounts payable to the company's accounting system for payment on a timely basis Assist the General Manager with personal selling, generation of proposals and service agreements, and maintenance of prospect tracking information Producing monthly billing and all client maintenance to ensure that it is at all times correct, complete, and distributed in a timely manner Maintenance of the facility up to standards

*Acquired by Regus Oct 2015*All reception services includingGreeting guests as they enter the center Phone answering based on client specifications Receiving deliveries and notifying clients Sorting and filing mail and faxesResponding by email to client requests in a professional manner Monitoring and scheduling of conference rooms Day to day coordination of the client service process through the provision of either direct or indirect servicesDirect services are those provided directly to the client and may include support services (word processing, administrative assistance, etc.) and office and service adds/moves/changes. Indirect services are those provided via coordination with an outside vendor such as catering, office supplies, courier, and other pass throughs Responding to client requests and complaints on a timely basis, including addressing issues arising from client satisfaction surveys Assisting in collections to ensure timely collection from all clients Interfacing with clients on a daily basis Seeking support from manager or individuals in the corporate office when needing guidance on handling specific situations; determining how and when to escalate situations to the next level of management Individual professional development including job-fit profile, time management/organizational skills, client service skills, leadership development, and ability to perform multiple functions within the center if necessary Properly code and enter accounts payable to the company's accounting system for payment on a timely basis Assist the Center Manager with personal selling, generation of proposals and service agreements, and maintenance of prospect tracking information Producing monthly billing and all client maintenance to ensure that it is at all times correct, complete, and distributed in a timely manner Maintenance of the facility up to standards Provisioning and troubleshooting the technology tools and services Preparing service agreements

Assist the National Convention Sales Managers with their daily client and program needsResponsibilities include merging contracts, maintaining group profiles, updating room blocks and communicating full details of finalized contracts to multiple internal departments Coordinate client needs prior to major site inspections for managers such as reservations, amenities, transportation, dinner and entertainment, special requests and room checks.Draft, edit, maintain, revise and email group resumes to hotel departmentsCoordinate detailed and complex reservations for luxury hotel rooms, dining, entertainment and transportationAssist in responding to customer daily correspondence and requests.Enter, retrieve, reconcile and verify information in DaylightBook and prepare itineraries for business travel and site inspectionAssist in handling client needs in the absence of assigned National Sales ManagerBuild and uphold relationships with key clientele Generate consistent and accurate reporting of ongoing business production

Enforce company policiesAdvise management regarding employee compliance;Assist with hiring procedures, screening of candidates and coordinating interviewsManage operations to include orientation and training classesInventory control, benefit plans, implementation of policies and proceduresDemonstrate ability to improvise and improve proceduresProvide executive-level administrative support for the President and Senior Vice PresidentSupervise staff of 10+ employeesAssigned to select duties & responsibilities

*Company acquired by Securitas*Manage day-to-day of office operations Enforce and ensure employees comply to company policiesAdvise management regarding employee complianceAssist with hiring procedures, screening of candidates and coordinating interviewsPrepare, manage and handle orientation and training classes Review payment and prepare reportsInventory control, benefit plans, implementation of policies and proceduresDemonstrate ability to improvise and improve proceduresProvide executive-level administrative support for Executive ManagementSupervise staff of 10+ employeesAssigned to select duties & responsibilities