 Responsible for all housekeeping aspects for 140 Resident rooms in Nursing Home as well as cleaning of Apartments and Patio Homes for Independent Care and Assisted Living. Implementation of Duty Lists for different Job Codes Implementation of WorxHub Software Program for Work Orders Oversee housekeeping/laundry department of 14 associates.  Responsible for all linen in Nursing Home including personal laundry, and housekeeping aspects in Nursing Home and Assisted Living. Preparing empty units in patio homes and apartments for new leases.

 Responsible for all housekeeping aspects for 564 guestrooms. Implemented CARE Program for housekeeping while organizing the rooms for Engineering with an increase in Medallia for Everything in Working Order by 57% for the first quarter 2014 compared to 2013. Responsible for all department scheduling, payroll, budgeting , and ordering. Oversee housekeeping/laundry department of 110 associates including 3 supervisors, 1 Assistant Executive Housekeeper Increased Medallia Overall Guestroom Score by 31% for the first quarter 2014. Cleanliness of guestroom increased by 16% and Cleanliness of bathroom increased 14% for the first quarter 2014.  Responsible for reaching out to guests with Medallia concerns where appropriate. Coordinate Housekeeping activities with other departments; including working with Reservations, Front Office and Engineering on controlling room inventory with Out of Order processes.  Experience working at Union property

 Responsible for all housekeeping aspects for 200k sq ft resort including common areas, F&B outlets, 30K sq ft meeting space, and 200 guest rooms at the Hotel as well as 34 at the Bretton Arms Inn. Established training program for Guest Room Attendants using a Homekeeping Booklet Implemented CARE Program for engineering and housekeeping with an increase in Medallia for Everything in Working Order by 33% from YTD 2010 to YTD 2012.  Responsible for all department scheduling, payroll, budgeting , and ordering. Oversee department of 55 associates including 3 supervisors, 1 Assistant Executive Housekeeper Oversee Laundry department including 13 associates, 1 Supervisor, and 1 Manager. Responsible for all resort linen. Responsible for the cleaning of all Food and Beverage outlets and 30,000 square feet of meeting space.  Increased Medallia Overall Guestroom Score by 15% from YTD 2010 to YTD 2012. Cleanliness of guestroom increased by 13% YTD 2010 to YTD 2012 and Cleanliness of bathroom increased 21% from YTD 2010 to YTD 2012.  Responsible for reaching out to guests with Medallia concerns where appropriate. Coordinate Housekeeping activities with other departments; including working with Reservations, Front Office and Engineering on controlling room inventory with Out of Order processes. Task Force with Hotel Omni Mont-Royal in Montreal, QC, Canada, and Omni Providence to implement of OPERA PMS.

 Training all housekeeping associates on meeting Omni Standards while continuously training new associates. Implementation of Moments of Service Audits Worked through $60m. Renovation project impacting entire property and all guest rooms

 Worked as housekeeping floor supervisor, Lead monthly linen inventory, Trained new associates Completed Task Force with Omni Shoreham in Washington DC., Experience working at Union property

 Checking in/out guests, Resolving guest issues, Training new associates, Operator PBX,Balancing the house