Monitored and maintained networks and servers, documented processes and backedup data•• Managed documentation of hardware and software systems• Reviewed Microsoft Exchange and associated email services and Blackberry servicesUpgraded, installed, and configured new hardware and software to meet companyobjectives•• Implemented security protocols and procedures to prevent potential threats• Created user accounts, supported staff workstations, and performed access control• Performed diagnostic tests and debugging procedures to optimize computer systems• Developed data retrieval and recovery procedures• Designed and implemented efficient end-user feedback and error reporting systems• Supervised 5 employees in providing IT support• Benchmarked for best practices and advancement in IT administration