Mary Hansen Email and Phone Number

Leading a global team of Quality Assurance professionals in Germany, India, Italy and USA. Set the strategic direction (Momentive Quality Strategy) and drive execution through a dotted line responsibility for Site Quality at seven locations (100+ employees) around the globe. Align with businesses, site leadership and continuous improvement to develop and implement business-specific plans to reduce customer complaints, implement thorough and timely root cause and corrective actions to prevent future defects, spearhead proactive quality improvement processes and drive the overall quality of the processes and products across the company.• Established new leading quality metrics for the company that focus on the customer and are delivering a 20+% reduction in quality defects. Includes a foundational culture change that has enabled understanding of Momentive’s Customer Value Chain, increased senior leadership visibility for quality and our customers, included customer satisfaction as a component of the company-wide incentive compensation program and initiated the first ever global award program specifically focused on employees’ impact on quality and our customers.• Implementing Statistical Quality Control (SQC) and Statistical Process Control (SPC) as well as quality forward look/quality risk assessment processes and the first ever Quality capex budget to achieve a vision of "zero defects”. Moving Quality at Momentive to a proactive focus.• Building the processes needed to implement and maintain external quality standards in alignment with customer needs such as ISO9001:2015, Halal, Kosher, European Federation for Cosmetics Ingredients, International Automotive Task Force (IATF) 16949, etc.

Voluntary dual assignment to work closely with key personal care customers to solve problems and grow business through building customer relationships and managing all tactical and strategic aspects of account management. Honed skills in Sales, Forecasting, Price Management, Customer Relationship Management (CRM) and Customer Technical Training.

Spearhead translation of business strategy into work process and chemical process improvements in global Additives Sector using Lean Six Sigma (LSS) methodology. Leader of a global team of Black Belts based in Brazil, China, India, Italy and USA. Mentor Black Belt and Green Belt projects to drive LSS culture, certification and use of tools. Develop and manage project deck of over $16 million annually of productivity, cash and growth benefits for global Additives business sector.

Voluntary assignment for dual role as MBB and interim Americas Regional Product Manager to cover an extended absence. Established product price guidelines and walk lines and product standardization and rationalization. Managed allocation of products on demand management hold. Designed and implemented scale pricing for Distributors. Ensured profitable utilization of assets and strive together with regional sales/SIOP team for world class service based on product life cycle management process.

Drive improvements in Americas Operations and global Supply Chain using Lean Six Sigma (LSS) methodology. Leader of a global team of Black Belts from China, Germany and the U.S. Mentor Black Belt and Green Belt projects to drive LSS knowledge, certification and use of tools. Coordinate and serve as trainer for Black Belt and Green Belt classes.

Drove improvements in Americas Commercial processes using LSS methodologies. Mentored Green Belt projects and other initiatives to standardize and automate commercial processes and metrics. Coordinate and serve as trainer for Green Belt classes.

Develop new applications for Surfactants and Polyglycols, commercialize product line extensions and new chemistries. Deliver technical and product qualification support to customers and production facilities.

Coached Supply Chain teams to develop and implement policies to align with global work processes, company-defined elements of empowerment and SAP Implementation as a result of company merger.

Directed the design, construction, start-up, operation and continuous improvement of FDA-regulated Quality Control Laboratory and headed up Quality Assurance Program for Dow Surfactants and Polyglycols. Hired, trained and supervised seven laboratory technicians.

Coordinated day-to-day operation of >200 million pound per year facility that included production, packaging and bulk loading operations. Directed the daily work of 16 union personnel.

Led continuous improvement efforts for laboratory areas supporting amines, lubricants and surfactants. Served as ISO 9000 and FDA Coordinator for laboratory and FDA Coordinator for > 600 person site.