Mary Hansen Email and Phone Number

A member of the Treasury Management Department team responsible for identifying and achieving financial goals for Commercial Business Banking and Treasury Management product lines. Managed and helped develop new products and alternative delivery services. Identified and target existing and new clients for Commercial Business Banking and Treasury Management products and services. Introduced business clients to the benefits of Remote Deposit, ACH Origination, Positive Pay, mobile banking and cash management.

Vice President, Cash Management and Online Banking Manager May 2008 to November 2011Provided strategic and functional expertise and leadership in the Cash Management and Online Banking Department for $700m community banking institution. Participated as a member of the Retail Banking and IT administration team. Managed the Cash Management and Online Banking Department, which provided functional expertise and product support for business banking products, and online banking services for business and consumer clients.Responsible for support and implementation of all cash management product services and payment solutions, business and consumer online banking and the IVR system.Developed business case reviews which included product review, testing and implementation of alternative delivery services including business and consumer remote deposit capture and bill payment, positive pay, mobile banking, electronic statement/notice delivery, ACH origination and customer alerts.Responsible for providing project coordination activities including: managing deliverables and the implementation of enhancements and new technologies related to online banking, electronic payment system channels. Directed and oversaw product certifications and tests as required for change management and new project launches and compliance tests.Responsible for cash management operations, which included regulatory compliance, internal and external audits, BSA and OFAC compliance, annual audit of ACH and access audit review and annual site visits. Managed call center support for all cash management and online banking products and services, which included handling customer calls and emails.Responsible for creating, developing and managing the online banking web sites for both consumer and business banking clients.

Provided branch operation, training and compliance support for 50 retail branches and business banking unitsin California for a $4 billion commercial bank located in the U.S., Puerto Rico, Caribbean and Latin America.Responsible for branch operations support, compliance, auditing and training. Assisted Compliance Department with SAR and BSA auditing functions on business customers including annual client activity review and write-ups, assessment and site visits.Reviewed Policy and Procedure and wrote branch and back-office operations procedures.Developed plans for expansion of programs (including due diligence) for branch operations, wires, compliance and internal audit. Responsible for all branch and back office regulatory compliance such as SARs, CTRs and Privacy Act and REG E claims and processing. Developed plans for expansion of programs including due diligence, operations and financial activities.Conducted and coordinated activities of the branch operations department including bi-monthly branch assessments and audits, as well as assessment reviews including daily cash limits, compliance with branch policy and procedures, security procedures and regulatory compliance. Provided product and sales training for the branch personnel and business bankers.Participated in the migration and conversion process from Quaker City Bank to Popular Community Bank

Vice President, Retail Branch Operations Manager March 1992 February 2006 Managed staff of 10. Responsible for training, promoting, interviewing, hiring and performance reviews of staff including performance appraisals, disciplinary actions and interviewing candidates for employment. Supervised the daily activities of the department including, but not limited to, effective delegation of assignments, developing work schedules and providing necessary training to retail staff and branches.• Responsible for the retail operations of all Retail and In-Store branches, which included regulatory compliance and training, management of our HPC (High Performance Checking) product offering, sales training and tracking, manage product and services for the branches, cash management, computer systems support with our service bureau and legal liaison. Wrote and reviewed all policies and procedures including back-office desk procedures and disaster recovery plans. Served as project manager for branch conversions and acquisitions, new branch openings and branch reallocations.Provided direction and technical expertise for testing and implementation of new software packages such as teller and new accounts systems. Provided product support to both internal and external departments in both project and product support capacities.Responsible for all back-office regulatory compliance such as SARs, CTRs and Privacy Act and REG E claims and processing. Oversaw ATM balancing and new ATM installations and management of the payment networks and ATM/Debit card instance issue program and Visa charge-back review and processing. Developed business case proposals. Coordinated and managed the conversion of the new Date Processor, ATM cards to Debit Cards and to a new item and in-clearing processor.