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With 19 years of experience in the financial sector, my most recent role as Vice President at Union Bank allowed me to refine my expertise in the MSR program, Mortgage Servicing Transfers, and Vendor Management, which significantly enhanced customer satisfaction rates. Previously, as a Servicing Manager at iServe Residential Lending, I developed a strong competency in Sub-Servicing oversight, driving client success initiatives. At the core of my professional journey is a commitment to building relationships and achieving excellence within the teams I lead. My mission aligns with organizations that prioritize meaningful client interactions and dedicated service.
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Vice President, Loan Servicing ManagerUnion Bank Apr 2017 - Jun 2023Loan Servicing ManagerMarch 2018 to June 2023Vendor Risk Management: Oversaw third-party risk management, including monitoring, contract compliance, and proactive issue resolution to protect the bank's reputation.Regulatory Oversight & Compliance: Analyzed complaint trends and audited compliance documentation, ensuring adherence to regulatory requirements (CFPB, OCC, Attorney General) and mitigating legal risks.Reporting & Process Development: Created and managed comprehensive tracking reports for COVID forbearance and implemented regulatory reporting processes in alignment with Federal Reserve Board standards.MERS Compliance & Integration: Led implementation of MERS services, managing ongoing compliance, audit oversight, quality control, and collaboration with Consumer Lending for MERS registration activities.Relationship and Acquisitions ManagerApril 2017 to March 2018Loan Transfer Oversight: Managed onboarding of loans acquired via MSR purchases, ensuring seamless integration with approved counterparties.Cross-Functional Collaboration: Partnered with Capital Markets, Senior Servicing Management, and internal teams to ensure smooth transfer processes in line with contractual agreements and regulatory requirements.Project Leadership: Led MSR acquisition projects, focusing on data mapping, testing, customer communication, and representing Servicing and Default Management interests.Implementation & Coordination: Developed project plans, assembled implementation teams, and coordinated external and internal efforts to meet MSR transfer timelines and resolve issues. -
Servicing ManagerIserve Residential Lending Jun 2013 - Apr 2017San Diego, CaThird-Party Oversight & Compliance: Managed third-party servicer compliance with GNMA, FNMA, and HUD guidelines, focusing on Default, Claims, Loss Mitigation, and loan repurchase processes.MSR Portfolio Management: Oversaw MSR sales and acquisitions, including contract negotiations, due diligence, service transfers, escrow/P&I transfers, and post-sale activities, in partnership with Capital Markets.Operational Reporting & Coordination: Maintained statistical and investor reporting, coordinated GNMA custodial bank funding, and ensured compliance through quarterly certifications and audits.Project Leadership & Audits: Led sub-servicer conversions, facilitated GNMA and MERS audits, and managed customer service operations for multiple entities, including handling state and compliance audits. -
Loss Mitigation ManagerRushmore Loan Management Services, Llp Oct 2012 - Jun 2013Irvine CaliforniaServicing Operations Leadership: Directed servicing for all loan portfolios within Loss Mitigation, ensuring compliance with investor and special servicing requirements.Team Management: Led a team of 34 employees, including Asset Resolution Specialists, Home Resolution Consultants, and Administrative Support.Investor & GNMA Oversight: Managed GNMA servicing and reporting for FHA, VA, and USDA loans, maintaining adherence to guidelines.Collaboration & Stakeholder Engagement: Worked closely with the Asset Management team and investors to optimize loss mitigation strategies and portfolio performance. -
Asset Performance TeamVericrest Financial, Inc. Mar 2011 - May 2012Rancho Bernardo, CaException Oversight & Authorization: Provided final authorizations for exception requirements across all business units, including litigation and mediation cases.Compliance & Performance Monitoring: Ensured loan pool operations adhered to investor guidelines and maintained compliance with established strategies.Special Loan Pool Management: Exclusively managed high-value loan pools, overseeing modifications, short sales, and strategic solicitation campaigns.High UPB Team Leadership & Investor Relations: Led the High UPB team for loans >$500k, conducted weekly investor calls, and acted as the primary liaison between investors and business units. -
Special Servicing ManagerVericrest Financial, Inc. Jul 2009 - Mar 2011Triage & Risk Management: Established a Triage Unit to manage new loan acquisitions, overseeing a 30-day review for loss mitigation, foreclosure, litigation, and repurchase risks.Team Leadership & Performance: Built and led teams in Oklahoma City and San Diego, consistently exceeding monthly delinquency goals and implementing scorecards and incentives for improved productivity.Special Servicing & Loss Mitigation: Directed a Loss Mitigation team to process modifications, short sales, and deed-in-lieu actions, focusing on minimizing losses for investor loan pools.HAMP Implementation & Investor Coordination: Led new loan boarding efforts during HAMP acquisition, collaborated with sales and acquisition teams, and developed HAMP policies to ensure compliance, while maintaining regular communication with investor asset management teams.
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Loss Mitigation ManagerAccredited Home Lenders May 2005 - Jul 2009Loss Mitigation ManagerMay 2005 to July 2009Team Leadership & Performance: Managed a 15-member Loss Mitigation team across Orlando and San Diego, consistently achieving delinquency rates below industry standards.Incentive Plans & Policy Development: Created and implemented incentive plans, policies, and procedures to enhance Loss Mitigation outcomes.Short Sale & Deed in Lieu Negotiations: Led a team to solicit, negotiate, and close short sale offers and handled deed in lieu agreements, focusing on property value, vacancy, and title clearance.Forbearance Program Implementation: Established a dedicated forbearance unit to manage foreclosure payment plans and provide timely foreclosure alternatives.Foreclosure/Bankruptcy ManagerAugust 1998 to May 2005Delinquency Management: Led a collection team handling negotiations for accounts over 60 days delinquent, focusing on effective resolution.Foreclosure Coordination: Streamlined foreclosure processes, collaborating closely with legal counsel to ensure timely execution.Short Sale & REO Oversight: Managed negotiations and approvals for short sale offers, and supervised outsourced REO listings and property maintenance.Specialized Collection Program: Developed a targeted collection program for loans nearing REO status to optimize recovery efforts.
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Frequently Asked Questions about Mary Hendrickson
What is Mary Hendrickson's role at the current company?
Mary Hendrickson's current role is Vice President, Loan Servicing Manager.
What is Mary Hendrickson's email address?
Mary Hendrickson's email address is ma****@****ans.com
What is Mary Hendrickson's direct phone number?
Mary Hendrickson's direct phone number is +197292*****
What schools did Mary Hendrickson attend?
Mary Hendrickson attended Fullerton College.
What skills is Mary Hendrickson known for?
Mary Hendrickson has skills like Loss Mitigation, Bankruptcy, Loan Servicing, Default, Foreclosures, Mortgage Servicing, Mortgage Banking, Mortgage Lending, Short Sales, Refinance, Loan Origination, Credit.
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4tuckerdevelopment.com, am.jll, walkerdunlop.com, apo.org1 (816) 3XXXXXXX
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1graystoneins.com -
Mary Hendrickson
Director, Behavioral Science, Social Sciences And Business At Hagerstown Community CollegeChambersburg, Pa3hagerstowncc.edu, wilson.edu, wilson.edu6 +171726XXXXX
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Mary Hendrickson
Minneapolis, Mn3stdavidscenter.org, gmail.com, parkstatebank.com -
1missouri.edu
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