• Oversee inbound and outbound freight forwarding cargo for a Fortune 500 Company. • Manage performance metrics and contractual obligations. • Create, maintain, communicate and manage customer specific processes. Manage new customer product initiatives. • Collaborate with multiple origin and destination operations, sales, solutions, IE, IT, brokerage, finance and security teams. • Analyze customer data, create and present quarterly business reviews. • Work with… Show more • Oversee inbound and outbound freight forwarding cargo for a Fortune 500 Company. • Manage performance metrics and contractual obligations. • Create, maintain, communicate and manage customer specific processes. Manage new customer product initiatives. • Collaborate with multiple origin and destination operations, sales, solutions, IE, IT, brokerage, finance and security teams. • Analyze customer data, create and present quarterly business reviews. • Work with administrative support staff on management of customer volume, ad hoc requests and performance data. • Mentor and trained program management personnel on account and freight forwarding management. Show less

• Direct freight forwarding operations on multiple accounts totaling $60M in revenue. • Engagement manager for the assigned Enterprise Account Executives on UPS products including air freight, LTL freight and small package for all Military Retail customers to ensure customer satisfaction. • Collaborate with above Executives, Accounting, Claims, Legal, Security and countless Global Operations teams to execute timely transportation of freight in support of worldwide peacetime and… Show more • Direct freight forwarding operations on multiple accounts totaling $60M in revenue. • Engagement manager for the assigned Enterprise Account Executives on UPS products including air freight, LTL freight and small package for all Military Retail customers to ensure customer satisfaction. • Collaborate with above Executives, Accounting, Claims, Legal, Security and countless Global Operations teams to execute timely transportation of freight in support of worldwide peacetime and wartime military contingencies. • Monitor customer preferences and changes in business to share with Business Development to aid in updating account strategies to reflect changing needs.• Manage and monitor the forwarding and distribution of customer reports. • Track and evaluate military retail cargo claim matters to ensure accurate and timely resolution of potential claim situations. • Substantiate customer transportation requests for intra-theater lift, back-load and ad hoc requirements in Europe, Pacific and Middle East areas of operation. Show less