Taking time out to reconnect with the world

KEY HIGHLIGHTS• Report directly to the CITO.• Responsible for three portfolios that deliver change to the wider business (circa 70 individuals).• Responsible for the Central Change Practice (PMO).• Responsible for developing internal capability – people, process and tools.• Holding portfolio managers accountable for benefits delivery to customers.• Ensuring portfolio managers optimally plan and manage teams to maximise benefit and value to customers.• Setting… Show more KEY HIGHLIGHTS• Report directly to the CITO.• Responsible for three portfolios that deliver change to the wider business (circa 70 individuals).• Responsible for the Central Change Practice (PMO).• Responsible for developing internal capability – people, process and tools.• Holding portfolio managers accountable for benefits delivery to customers.• Ensuring portfolio managers optimally plan and manage teams to maximise benefit and value to customers.• Setting standards for the delivery and management of change across T&T.• Liaising with other similar functions within the wider Prudential Group.KEY ACHIEVEMENTS• Provided strong leadership, developing trust and capabilities of individuals within the team.• Creation of the Central Change Practice, setting the vision, operating model, accountabilities and standards to manage the overall T&T change book of work.• Led a cross-portfolio forum to ensure efficient interworking between change portfolios, breaking down siloed approaches and mindsets.• Creation of a scalable set of change delivery standards and processes suitable for both waterfall and agile delivery approaches.• Planned and managed delivery of continuous improvement initiatives across T&T.• Established and embedded a streamlined, monthly management information (MI) process reducing overhead and increasing quality for senior stakeholders.• Led and oversaw initiatives to drive changes in organisational culture, shifting to greater collaboration, sharing/ adoption of best practices and being business outcome and results driven. • Developed an improved process for business case approval, to ensure robust appraisal of costs and benefits ensuring initiated projects are justifiable and benefits are clear, owned and tracked. Show less

KEY HIGHLIGHTS• Reporting to the Retail COO.• Led a 30-person change team consisting of PM’s, BA’s, Project Support and PMO across two locations.• Accountable for budgetary and financial control, including change budget allocation, tracking and reporting.• Embedded internal quality procedures to ensure functionally adequate deliverables in line with customer requirements. • Allocated internal and external resource to change projects and upskilling change teams, e.g… Show more KEY HIGHLIGHTS• Reporting to the Retail COO.• Led a 30-person change team consisting of PM’s, BA’s, Project Support and PMO across two locations.• Accountable for budgetary and financial control, including change budget allocation, tracking and reporting.• Embedded internal quality procedures to ensure functionally adequate deliverables in line with customer requirements. • Allocated internal and external resource to change projects and upskilling change teams, e.g. training and coaching.• Managed relationships with our third-party suppliers and internal stakeholders.• Attending business boards ensuring fit for purpose MI to ensure robust decision-taking. KEY ACHIEVEMENTS• Developed and managed the overall change roadmap, allocated budget and resources, responded to changes in business demand, includes in-flight and pipeline changes. • Established strong links with the business to ensure supply / demand was managed and the change book of work was aligned to the strategy and business outcomes.• Designed training for sponsors, project board members and project managers to ensure clarity on roles and responsibilities.• Led the procurement and tender process for selecting vendors to support change and deliver training within Retail. • Established a cross business change forum to ensure business capacity was factored into project planning. • Defined the change governance structure ensuring appropriate escalation and tolerance. • Implemented an end-to-end benefits management process, ensuring ownership of benefits and tracking post project closure. • Ensured regulatory projects were delivered in line with the expectations of Compliance and Risk. Show less