-Take incoming customer service calls-Call outbound calls to customers-Assist clients with product information -Set up consultation appointments-Confirm the client's personal information-Revise and confirm appointment details-Data entry-Train new employees on computer programs and company protocol

-Take incoming customer service calls-Assist clients with taking loan payments and collections-Update and trouble-shoot loan information-Confirm client information and history-Data entry

-Take incoming customer service calls-Assist clients with product information and availability-Enter client orders based on product availability-Confirm client personal information and history-Revise existing orders-Data entry

Trained new employeesPerformed inventory management (receive and track) and set up merchandise displaysResponsible for organizing Gift Department warehouse area (inventory area)Maintained cleanliness for Gift DepartmentKept front window displays current with new merchandise from all departmentsInformed other departments of special products and eventsAssisted other departments with merchandisingAnswered phoneDirected customers to specific productsCalled select cliental with special orders and merchandise

Opened and closed office dailyAssisted clients with directions, materials, class information and resumesFiled documents, performed data entry, sorted mail, and prepared mailersSupported Regional Manager and the Assistant Manager with special projects and regional conferencesAnswered phones

Trained employees on service, receptionist and parts responsibilitiesDispatched technicians to job sitesAided customers with service and support, maintained service records. filed documentsSet up Parts Department (inventory, ordering and stocking necessary parts)Aided owner with banking daily sales and special tasksAccounts Receivable and Accounts PayableOrdered and stocked office suppliesImplemented more efficient ideas into daily tasksReceived and shipped merchandiseSorted and distributed mail to various departmentsSupported sales department with materials neededOpened and closed office dailyAnswered multi-line phone