Professionally manage the patient progress through maintenance of patient files, answering telephone calls,scheduling appointments.

Successfully identified and distributed approximately 600+ situations addressing special marketplace conditions and system limitations in 300+ radio markets.Effectively maintained and processed the DPC special handling database, supporting 14 Market Analysts and Specialists from the Diary Processing Department.Collaborated cross-functionally, routinely interacting with three managers from Recall, Syndicated Standards and Analysis, and Market Area Departments to resolve timely ad-hoc issues.Ensured accuracy in the updating of multiple databases handling both current and future information impacting the markets.Developed a process improvement for tracking processes, saving the company considerable time and money by reducing a 90-day turnaround to less than 30 days.Led a successful transition of an antiquated database system to a current updated system with zero lost time in production.