Valued liaison; consult with administration, staff and appropriate departments as needed. Manages 2 church’s schedules by accounting for all religious holidays, pastor’s duties, appointments and events in the church facilities. Respond to clergy, staff, parishioners and vendor inquiries via in person, phones, white mail, email. Research, resolve and follow-up on pertinent issues in a realistic and timely manner.Comply with HIPPA laws, protecting parishioners proprietary information. As the Safe Environment Coordinator for The Archdiocese of St. Paul and Minneapolis, MN., I ensure that all trustees, committee members, employees and volunteers comply with the Archbishop's rules and regulations in regards to children, the vulnerable and the elderly. Administer and approve background checks, assigned training and gain signatures for code of conduct. Oversee and update sacramental logbooks; maintain confidentiality on all information contained therein.Issue Baptismal certificates; create, print and distribute funeral programs. Maintain an orderly and clean office and filing system.Maintain and update the stewardship list and calendar. Submit semi-annual and annual reports. Utilizing Adobe InDesign, create, publish and distribute the weekly church bulletin. Maintains the church website and update the church’s weekly bulletins and events.Utilize the internet, social media, send out Flocknotes. Answers information requests and fills out the necessary paperwork for new registrants, faith formation and hall rentals. Enters in totals for weekly tithes and donations, manages deposits into the church’s accounts, and works with the Church financial administrator. Utilize Microsoft Office, Word, Xcel, and office calculator, copier, scanner, and printer. Manages office supplies, keeps track of inventory, and orders more as needed.

Provided Optimum service and expertise to customers in the delivery of products and services. FCC Compliant; protect CPNIValued liaison, resolved escalations from the Call Centers, Legal group and Executive Customer Relations.Provided troubleshooting of complicated issues with video service.Served as a “Safety Net” to protect the Customer Experience. Primary contact for customers via E-Mail or White mail; Microsoft savvy. Responsible for working a broad array of tasks required to support the Optimum Service organization.Served as the final opportunity for the business to make a recovery from service issues that have adversely impacted the customer experience.Provided corporate feedback to improve established process or procedures

Call Center RepresentativeCoordinated and scheduled customer appointments for heating, cooling and plumbing needs. Absolute diligence in protecting customer proprietary information. Converted incoming customer calls into booked service appointments.Processed credit card payments via the phone. Communicated with clients via email, fax or in person.Provided online customers with instruction on how to sign into their accounts, view their account history, make a payment and schedule deliveries. Delivered call scripts with an authentic cadence; clear, compelling and personable.Responded to customer requests, resolved issues and promoted the brand. Provided professionalism and soft skills necessary to establish customer rapport; encouraged and secured repeat business.Participated in training to boost booked calls and outbound calling.Adhered to company policy for resolving customer complaints quickly and favorably.Maintained and updated customer database with complete and accurate information.Made outbound calls for Accounts Receivable pertaining to delinquent accounts. Promoted various company promotions on every inbound and outbound call. Scheduled service appointments from previous customers. Updated and collected personal contact information from every current customer and potential new customer for future marketing purposes.

Sales Associate, Customer Service RepresentativeNovember 1996-April 2016Circle of Excellence employee, Top Representative and Sales Associate for 20 years. A Frontliner, the voice of Verizon Communications. Promoted a positive corporate image and customer perception with the highest degree of courtesy and professionalism focusing on first call resolution and providing superior customer service.

First District Court: Criminal, Civil, Traffic, FamilyUtilizing superior organizational and time management skills, maintained court dockets and updated disposition of cases after court hearings and trials. Provided court personnel with convenience and real time case status.As Court Office Assistant:Assisted Judges and personnel by preparing and scheduling daily calendars.Instructed attorneys, defendants and plaintiffs on NY State policies and procedures, how to file motions and submit answers.Reviewed court papers for compliance with court rules; provided accurate information concerning court procedures and practices.Answered telephone inquiries from the general public, lawyers and litigants.Prepared certificates of good standing; processed attorney name change requests; entered data in the court’s case management system; and collected fees and recorded revenue.Provided information at public counters, collected bail and fine money.Utilized computer to review and docket classified information.