Mary Richards Email & Phone Number

Lynchburg, Virginia, United States

• Assistant to installation specialist - This includes providing customers with product information/estimates for specialty products, processing custom orders, preparing specialty sales contracts, keeping customers regularly informed of their order status, and filing detailed records of all installation orders• Responsible for maintaining high-level product knowledge in multiple departments• Consistently received positive customer service satisfaction scores averaging over 95% • Contributed to the growth of customer loyalty through exceptional customer service and fostering strong relationships • Coordinated large scale merchandise displays with other team members

Lynchburg, Virginia, United States

• Responsible for scheduling patient appointments for ~6 surgeons • Coordinated patient outreach to inform of any scheduling details, financial responsibilities, and details of insurance benefits upon request• Resolved patient concerns and directed requests/inquiries to the appropriate positions• Improved the efficiency of processes used in order to check in an average 70 surgery patients per day • Managed confidential patient records • Collected payments and kept patients up to date regarding their billing status• Administrative duties including maintaining patient filing system, updating notation databases, correspondence with surrounding medical offices, and processing patient intake forms

• Coordinated scheduling, reporting, and record keeping of all consultations weekly• Delivered workshops on communication and presentation skills to undergraduate classes as well as foreign exchange students- This included documentation of the entire process, the writing/creation of course materials and the implementation of communication theory• Supervisory duties including policy implementation decisions, maintaining speaker satisfaction, approval of new consultants, and keeping up to date with reporting of ongoing training completion• Developed and implemented group communication activities for adults with special needs• Participated in the 2020 National Association of Communication Centers Conference (NACC) as a panelist • Wrote and delivered the presentation on the impact of programs that facilitate communication activities for adults with special needs, and participated in long form discussion with audience members

• Assisted senior consultants in the planning of the 2019 National Association of Communication Centers (NACC) Conference which coordinated speaking engagements for ~500 attendees• Member of New Consultant Recruitment Committee- Recruited new consultants from student population, participated in discussions with candidates on job responsibilities, assisted director of committee on communication outreach projects• Facilitated workshops in undergraduate communications classes• Supervised trainees during speaker consultations

• Performed speaker consultations• Clerical duties such as scheduling appointments, front desk check-in, and preparation of communication activity related materials• Participated in the Auditing Committee conducting reviews of completed report forms

• Completed speaker consultations under the supervision of senior consultants