A Member and Customer Service Specialist with a passion for building long-lasting client relationships, I have built a career founded on providing exceptional levels of service. Placing my ‘customer’, be that a member, an Executive VP, an internal stakeholder or a client first is central to my business philosophy, as is taking complete ownership for delivering outcomes. Working with the Industrial Supply Association for over 20 years, I have built a broad range of transferable skills that span client services, event management, membership relations, marketing, vendor management and executive-level administrative support. Well accustomed to working with complete autonomy, I am self- directed, self-motivated and possess advanced organizational skills, leveraging a detail-orientation to ensure every task is completed in the right way, first time. I have been recognized for a warm and friendly approach, and seek to build relationships that are based on trust and a genuine interest in others. Experience partnering with executive leaders has taught me the need to truly understand the issues at hand, so I listen closely to problems and work in collaboration with stakeholders to create and deliver considered solutions.
Listed skills include Association Management, Member Relations, Membership Development, Strategic Planning, and 46 others.