Mary Todaro Email & Phone Number

Toms River, NJ, US

Spring Lake, NJ

• Assess, document, and resolve customer issues via phone, e-mail, and on-site consultation.
• Personally handle all technical contact with key accounts, public and commercial, including Fortune 100 organizations.
• Work across a wide range of internal and external end-users, sales staff, marketing department, and clients to ensure positive IT experience and customer satisfaction.
• Work directly with senior management to create departmental objectives.
• Develop and execute strategic marketing campaigns, maintain and evolve website, and oversee SM efforts.
• Execute strategic efforts to increase year-over-year growth for our maintenance support sector.

Spring Lake, NJ

• Assist executive management team by means of call screening, calendar management, meeting schedules and special project completion
• Support the sales team via research, creation, and upkeep of: prospect lists, sales quotes, client proposals, product presentations, sales and marketing materials
• Develop, coordinate and execute, online events, social media, and email marketing
• Generate, track and follow up on multiple sales orders/projects by sourcing deliverables/services from vendor to end user while keeping customers up to date on progress
• Develop and improve workflow processes and train other support staff ensure streamlined, efficient follow through
• Create, generate and track customer satisfaction reports

• Oversee children attendance functions and follow up with parents to ensure proper staffing
• Foster meaningful relationships with lead teachers, children, and parents to promote program and organizational missions
• Maintain open lines of communication with parents to inform them of special events, holidays, child’s progress and behavior, or changes in policies and procedure
• Create an educational and recreational environment and activities to enrich children’s minds, develop critical thinking, and establish positive social behaviors
• Monitor children in different play areas and reinforced safety policies and procedures to safeguard children
• Assist with facility maintenance by cleaning and sanitizing work and play areas throughout the day

Greater New York City Area

• IT Help Desk Assistant - 2009-2015
• Prevented downtime by maintaining network security, operation and efficiencies
• Limited out of service time via preventative maintenance on various peripherals for network users
• Ensured smooth operations by prioritizing and solving on-site and remote help desk calls
• Streamlined key production processes by developing procedures for various newsletters
• Generated continued brand respect through creation of in-house/external conference PowerPointsSpecial Projects Coordinator - 2007-2009

Brick, NJ

• Fostered development of student skills by reinforcing methods for utilizing various Adobe design software
• Raised student awareness of events through design, layout and production of in-house flyers

Lakewood, NJ

• Delivered friendly, prompt, precise service by completing transactions, establishing and maintaining accounts
• Assured accuracy via assisting in proof of the main vault and auditing daily transaction record
• Strengthened team productivity by training co-workers to use banking software and computer network

Lakewood, NJ

• Provided helpful, quick, accurate service by writing up, locating and cashing out customers’ orders
• Secured and maintained store stock availability via manipulation of triad database system
• Improved team efficiency by training others

Trenton, NJ

• Ensured smooth operations by prioritizing and completing various clerical/secretarial tasks
• Added to student attendance at events through design, layout and production of in-house newsletters

Education record

Cert. Cad, Computer Aided Graphic Design