•Assess, document, and resolve customer issues via phone, e-mail, and on-site consultation.•Personally handle all technical contact with key accounts, public and commercial, including Fortune 100 organizations.•Work across a wide range of internal and external end-users, sales staff, marketing department, and clients to ensure positive IT experience and customer satisfaction.•Work directly with senior management to create departmental objectives.• Develop and execute strategic marketing campaigns, maintain and evolve website, and oversee SM efforts.• Execute strategic efforts to increase year-over-year growth for our maintenance support sector.•Train new hires in company-wide policies and procedures.

•Assist executive management team by means of call screening, calendar management, meeting schedules and special project completion•Support the sales team via research, creation, and upkeep of: prospect lists, sales quotes, client proposals, product presentations, sales and marketing materials•Develop, coordinate and execute, online events, social media, and email marketing•Generate, track and follow up on multiple sales orders/projects by sourcing deliverables/services from vendor to end user while keeping customers up to date on progress•Develop and improve workflow processes and train other support staff ensure streamlined, efficient follow through •Create, generate and track customer satisfaction reports

•Oversee children attendance functions and follow up with parents to ensure proper staffing•Foster meaningful relationships with lead teachers, children, and parents to promote program and organizational missions•Maintain open lines of communication with parents to inform them of special events, holidays, child’s progress and behavior, or changes in policies and procedure•Create an educational and recreational environment and activities to enrich children’s minds, develop critical thinking, and establish positive social behaviors•Monitor children in different play areas and reinforced safety policies and procedures to safeguard children•Assist with facility maintenance by cleaning and sanitizing work and play areas throughout the day

IT Help Desk Assistant - 2009-2015•Prevented downtime by maintaining network security, operation and efficiencies•Limited out of service time via preventative maintenance on various peripherals for network users•Ensured smooth operations by prioritizing and solving on-site and remote help desk calls•Streamlined key production processes by developing procedures for various newsletters •Generated continued brand respect through creation of in-house/external conference PowerPointsSpecial Projects Coordinator - 2007-2009•Increased customer base via creation of print and web-based incentive products•Guaranteed prompt/correct production processes in absence of newsletter production principals•Maintained brand recognition through creation of in-house/external conference PowerPoints Associate Editor, NGLs; Editorial Production - 2005-2007•Produced copy by actively reporting on Mont Belvieu, and Conway Natural Gas Liquids spot markets•Certify integrity and excellent through copy editing news alerts, newsletters, marketing and conference materials•Assured prompt and correct production processes as a principal of the newsletter production team•Developed brand recognition through creation of in-house/external conference PowerPoints Marketing/Production Coordinator - 2003-2005•Verified prompt and correct production processes as principal of the marketing and production teams•Boosted conference attendance via design and creation of print, electronic, and direct mail materials•Increased subscription base through design and creation of new newsletter productsMarketing Manager - 2001-2003•Augmented newsletter readership by securing affinities and list swaps with various energy industry associations•Expanded product recognition, via design and creation of print, electronic, and direct mail materials•Grew revenue through planning, designing and producing successful direct marketing campaigns

•Fostered development of student skills by reinforcing methods for utilizing various Adobe design software•Raised student awareness of events through design, layout and production of in-house flyers

•Delivered friendly, prompt, precise service by completing transactions, establishing and maintaining accounts•Assured accuracy via assisting in proof of the main vault and auditing daily transaction record•Strengthened team productivity by training co-workers to use banking software and computer network

•Provided helpful, quick, accurate service by writing up, locating and cashing out customers’ orders•Secured and maintained store stock availability via manipulation of triad database system•Improved team efficiency by training others

•Ensured smooth operations by prioritizing and completing various clerical/secretarial tasks•Added to student attendance at events through design, layout and production of in-house newsletters