Mary Watson Email & Phone Number

Columbia, Md

Lead three Virtual teams - Northeast region’s Small Business, National Intake and National 1-50 Sold • Direct one manager and one supervisor that oversee a team of fifteen Small Business Sales Operations Specialists who are responsible for all preliminary and underwritten benefit quotes and installation of sold 51-99 employer groups to ensure quote accuracy and timely access to care. Manage the Intake supervisor the leads eleven representatives responsible for all incoming work units with a strict two hour execution time. Lead a supervisor that manages seven Sales Operations Specialist that focus on the timely implementation of 1-50 sold employer groups. • Pipeline management with primary stakeholders – Northeast Health Plans’ Sales Vice Presidents through reporting and regular calls to ensure service commitments are met.• Drive process improvement and development of standard operating procedures for three Virtual Operations teams.

Elkridge, Md

Lead the Mid-Atlantic Health Plan’s Small Business and Key Account Sales Operation teams with an emphasis on quoting, RFP response, and installation of new employer groups.

Elkridge,Md

Accountable for results in the 2-99 employer group market with the focus of client retention, sales of additional insurance products and overall client service experience.

Bethesda, Md

Managed the overall operations of high-volume, leading DC insurance brokerage firm with a book of business in excess of 1,500 group benefits clients and hundreds of individual health insurance clients.