Maryam Ehsan Email & Phone Number

Lahore, Punjab, Pakistan

I am a dedicated professional specializing in Training & Organizational Development, with a strong focus on collaboration with training and development teams and key stakeholders to identify and address regional training needs. My role encompasses the meticulous management of internal training sessions in alignment with the approved training plan, ensuring flawless execution of logistics and delivery. I maintain comprehensive training records within the HR Management System (HRMS) and compile detailed feedback, including quiz results and trainer incentives, to drive continuous improvement in our training programs.In the area of HR operations, I oversee the online attendance and leave management systems, promptly addressing employee inquiries and providing regular attendance reports to supervisors. I am committed to ensuring that all eligible staff members effectively utilize their mandatory annual leaves and comply with the bank's rotation policies. Additionally, I coordinate with the HR Head Office to facilitate the timely processing of transfers, confirmations, and resignations, while maintaining strict adherence to HR policies and procedures.My expertise also encompasses recruitment coordination, where I lead on-campus recruitment initiatives and collaborate with university career services to fulfill staffing needs for our trainee programs. I actively represent the organization at job fairs and seminars, conducting Islamic Banking Awareness sessions to promote our values and opportunities.Moreover, I ensure the timely submission of performance appraisal forms and coordinate the annual objective-setting process for the region. My commitment to excellence drives me to undertake any additional responsibilities as needed to support the bank's core objectives.I am enthusiastic about connecting with fellow professionals who share a passion for training, HR operations, and recruitment strategies.

Lahore, Punjab, Pakistan

Oversaw the processing and scrutiny of signature specimen cards for corporate, government, and individual accounts, and managed the activation of dormant accounts. Addressed and resolved branch queries efficiently through email and phone to ensure adherence to turnaround times. Directed the issuance of ATM cards and ensured the delivery of high-quality, prompt services to internal stakeholders. Executed data processing in the core banking system in compliance with SOPs, circulars, and SBP regulations. Led updates for SDD, CDD, and EDD, and executed data cleansing for the Account Data Cleansing Enrichment Project (ADCEP). Supervised the account opening team, handling exceptions, complaints, and form reviews, while ensuring compliance with operational manuals, regulatory standards, and AML/CFT requirements.

Lahore, Punjab, Pakistan

Executed account openings and activations, including managing salary transfers for large corporations and handling both domestic and international payments. Supervised intercity and outward clearing operations, RTGS transactions, and cash handling procedures. Administered locker services, and oversaw the issuance and delivery of cheque books and ATM cards. Contributed to AML compliance efforts, with a particular focus on Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD).

Karāchi, Sindh, Pakistan

Facilitated customer interactions by providing clear guidance on transaction procedures, account openings, and the issuance of cheque books and ATM cards. Delivered comprehensive product information on various banking services, including credit cards and specialized bank products. Addressed and resolved customer issues related to cheque book and account activations, ATM card disbursements, and other banking services. Managed queries concerning ATM disputes, stop payments, and account updates, including the issuance of bank statements and certificates. Efficiently processed account openings and ensured accurate submission and transmission of forms to the head office.

Lahore, Punjab, Pakistan

Working in MCB as Customer Services Officer. My core responsibilities were Account opening, Clearing,cheque receiving, ATM claims, and accomplishment of many such random tasks.