Mary Ann Cobb Email & Phone Number

Canada

Richmond Hill, Ontario

Richmond Hill, Ontario

Richmond Hill, Ontario

Worked on various projects which maximized efficiencies through:- standardizing assets and processes with a world-wide team- managing platforms for leveraged services- ensuring business continuity through user support and break/fix service- acting as a primary operations representative in worldwide team The main objective is to deliver process and technology solutions that meet the needs of our stakeholders, business partners, and customers and ensure that the operations function runs smoothly.

Mississauga, Ontario

• Managed multiple Tier 1 customers overseeing the purchase orders submitted from input through delivery.• Assisted in forecasting product needs for customer and rollout schedules of upcoming projects to end users.• Retrieved daily reports for customers informing of product arrival dates and ensuring that SLA dates were met.• Issued credits and RMA’s and completed returns and logistics for entire Order Management team across Canada.• Trained new team members located in Mexico when changes to order management processes were implemented.• Improved efficiencies within the order management group to improve backlog reporting to internal and external customers.

Markham, On

Oshawa, On

• Managed floor control and store operations on a day to day basis, hiring and training, performance managing and retaining up to 160 employees.• Prepared month end reports and cash ledgers, managed scheduling, payroll, inventory and ordering, in a fast paced environment.• Played an integral role in the opening of three new restaurants which included store layout, employee hiring, equipment, programming of POS system and vendor co-ordination to meet projected opening date.• Recognized as one of the top leaders at the last “McDonald’s University” course offered to managers from countries around the world and held in Chicago – nominated by my peers.• Played a key role in creating Team QSC (Quality, Service and Cleanliness) which led to integration to other stores within Canada.• Improved overall store operations which helped increase its sales to one of the top ten in Canada of approximately 1300 stores.