Mary Baddam Email & Phone Number

Toronto, Ontario, Canada

• Collaborate with universities and colleges across the US and Canada to develop digital solutions for student services departments, including disability services, counseling, academic advising, and veterans' support.
• Lead multi-disciplinary project teams of up professionals, including implementation specialists, client support consultants, and marketing specialists.
• Played a pivotal role in developing compelling business presentations and proposals that successfully secured a partnership with the Foundation for California Community Colleges, encompassing 150+ institutions in the US.
• Researched and implemented JIRA and Confluence processes management tools within three months, significantly enhancing the productivity of the implementation team.
• Built an impressive portfolio of clients, including 100+ prestigious colleges and universities in the US and Canada, consistently achieving 100% customer satisfaction as measured by annual CSAT surveys.
• Collaborated closely with programmers to develop over 10 new modules, including a module that revitalized the Veterans' benefits administration department.

Canada

• Implemented streamlined processes and practices organization-wide, focusing on strategy formulation, performance improvement, and resource procurement.
• Maintained ongoing communication with management, ensuring alignment with organizational goals.
• Tracked staffing requirements and successfully hired new employees as needed.
• Partnered with cross-functional teams to enhance tools and systems, optimizing operational efficiency.
• Provided leadership and support to a small, motivated team in a time-sensitive and demanding fast-paced environment, including creating career development plans and implementing effective problem-solving strategies.

Toronto, Canada Area

• Managed multi-disciplinary project teams, overseeing implementations, providing client support, and leading marketing initiatives.
• Defined and managed the scope of multiple projects, identifying and addressing potential scope changes and their impact on budgets, timelines, and business objectives.
• Supervised a team of 12 professionals responsible for maintaining client relationships with 200 universities and colleges across North America.
• Played a key role in achieving a 75% revenue increase in fiscal 2015 by actively supporting the sales team in closing sales calls and identifying new marketing avenues.
• Collaborated closely with programmers to develop over 10 new modules based on client feedback, enhancing the core product's functionality.
• Conducted training sessions to educate clients on software usage, gathering valuable business and requirements data.

• Assisted project teams in quickly and consistently mobilizing by gathering and interpreting client project management requirements.
• Created status reports and metrics using Microsoft PowerPoint and presentation skills.
• Tracked project-level issues and risks, reported statistics, and participated in quality control processes.
• Facilitated weekly discussions with project team leaders and project managers, addressing any issues and ensuring work-plans and management reports were accurately represented.
• Prepared monthly billing, forecasts, and expense audit reports using Microsoft Excel.

• Established and managed the general administration and operations of the liaison office in Hyderabad, India.
• Oversaw all HR functions and implemented strategic plans, advertising, promotions, publicity, and budgeting.
• Designed sales modules and provided training to staff.
• Achieved a 50% increase in sales and overall business growth of 20%.
• Directed day-to-day office operations, providing essential support to the company's President and team.
• Managed a team of up to 25 professionals.

• Retained customer base by effective communication and minimum resolution time for customer queries and issues.
• Mentored and coached the newly recruited team members for the call center on products and customer relationship building.

Post Grad, Human Resource Management, 4.0

Activities and Societies: With specialization in : HR Strategy, Training & Development, Pensions & Benefits, Alternative Dispute.

Master Of Arts (P.P.M): Master Degree, Public Personnel Management

with core subjects as HRD, Management, Organizational behavior, Personnel Management and Research Methods.

Bachelors, Commerce And Computer Applications

Environmental Studies|Financial Accounting |Business Economics |Business Organization |Information Technology |Managerial Economics.