• Collaborate with universities and colleges across the US and Canada to develop digital solutions for student services departments, including disability services, counseling, academic advising, and veterans' support.• Lead multi-disciplinary project teams of up professionals, including implementation specialists, client support consultants, and marketing specialists.• Played a pivotal role in developing compelling business presentations and proposals that successfully secured a partnership with the Foundation for California Community Colleges, encompassing 150+ institutions in the US.• Researched and implemented JIRA and Confluence processes management tools within three months, significantly enhancing the productivity of the implementation team.• Built an impressive portfolio of clients, including 100+ prestigious colleges and universities in the US and Canada, consistently achieving 100% customer satisfaction as measured by annual CSAT surveys.• Collaborated closely with programmers to develop over 10 new modules, including a module that revitalized the Veterans' benefits administration department.

• Implemented streamlined processes and practices organization-wide, focusing on strategy formulation, performance improvement, and resource procurement.• Maintained ongoing communication with management, ensuring alignment with organizational goals.• Tracked staffing requirements and successfully hired new employees as needed.• Partnered with cross-functional teams to enhance tools and systems, optimizing operational efficiency.• Provided leadership and support to a small, motivated team in a time-sensitive and demanding fast-paced environment, including creating career development plans and implementing effective problem-solving strategies.

• Managed multi-disciplinary project teams, overseeing implementations, providing client support, and leading marketing initiatives.• Defined and managed the scope of multiple projects, identifying and addressing potential scope changes and their impact on budgets, timelines, and business objectives.• Supervised a team of 12 professionals responsible for maintaining client relationships with 200 universities and colleges across North America.• Played a key role in achieving a 75% revenue increase in fiscal 2015 by actively supporting the sales team in closing sales calls and identifying new marketing avenues.• Collaborated closely with programmers to develop over 10 new modules based on client feedback, enhancing the core product's functionality.• Conducted training sessions to educate clients on software usage, gathering valuable business and requirements data.• Developed comprehensive test strategies, defined data requirements and workflows, prepared user documentation, and provided post-implementation support.• Streamlined internal processes by clearly defining roles, resulting in improved efficiency and higher employee satisfaction.• Implemented systematic QA testing processes to ensure the delivery of high-quality applications.

• Assisted project teams in quickly and consistently mobilizing by gathering and interpreting client project management requirements.• Created status reports and metrics using Microsoft PowerPoint and presentation skills.• Tracked project-level issues and risks, reported statistics, and participated in quality control processes.• Facilitated weekly discussions with project team leaders and project managers, addressing any issues and ensuring work-plans and management reports were accurately represented.• Prepared monthly billing, forecasts, and expense audit reports using Microsoft Excel.

• Established and managed the general administration and operations of the liaison office in Hyderabad, India.• Oversaw all HR functions and implemented strategic plans, advertising, promotions, publicity, and budgeting.• Designed sales modules and provided training to staff.• Achieved a 50% increase in sales and overall business growth of 20%.• Directed day-to-day office operations, providing essential support to the company's President and team.• Managed a team of up to 25 professionals.

• Retained customer base by effective communication and minimum resolution time for customer queries and issues.• Mentored and coached the newly recruited team members for the call center on products and customer relationship building.