Roshawn May Email & Phone Number

Brampton, ON, CA

Toronto, Canada Area

Co-Founder and Director of Operations for Incendium Gaming Ltd. In charge of event management and lead director of all broadcasting and media content that is covered through Incendium Gaming events.

Managed the launch of new schools who would purchase the ClockWork software. Creating project tasks, meeting goals at efficient times and then following up with clientele in weekly updates about the completed tasks and discussed what were the next steps moving forward.Examples of tasks: Assisted with web authentication and authorization configuration of.

Ontario, Canada

• Supporting TechnoPro’s software “Clockwork” for several schools within North America (Universities including but not limited to the University of Toronto (3 campuses), York University, George Brown, Algonquin.
• Experience with JIRA administration. Created new projects, developed a workflow maintaining our log of bugs or other issues relating to the application or work orders to help organize the company's ticketing system for.
• Project Management – Launching the software for new schools who purchased the software which included tasks such as: Speaking to directors of departments to configure the software as needed, implementing specific parts.
• Developed a small DBA role for clients. Executed SQL queries to modify existing databases, tables and structures. This includes updating database versions with SQL query patches and also did weekly maintenance on.
• Developed reports which consisted of SQL queries to allow a creation of batch email reports for clients to send out automatic email reminders to both instructors and students in the school campuses.
• Entry level experience with Windows Server and SQL Management Studio: Conducted SSL certificate renewals for clients, configured bindings for school domains which use the ClockWork Web Portal.

Brampton

• Performed Tier 1 and Tier 2 field services and help-desk support
• Conducted preventative maintenance of IT equipment
• Used CRM system for managing support requests
• Provided training for new coming co-ops and developed training guides and tests
• Set up various audio, video and IT equipment for events and meetings

Brampton

• Highly praised, by supervisors and faculty, for demonstrating outstanding work ethic, customer service and integrity with superior knowledge of tasks at hand.
• Verified hundreds of client’s electronic(s) for occurrences of problems and ensured proper procedures were meticulously followed and adhered to with respect to enhancement, problem-solving and repair without direct.
• Installed software and assembled desktop computers for faculty, administration and students.