Mary Carmichael Email & Phone Number

San Diego, California

Tampa/St. Petersburg, Florida Area

• Organize and administer all office administrative duties in Tampa location for team of 20
• Manage contract/hiring procedures, applicant tracking, coordinate background checks, payroll for 150 consultants
• Manage, direct and coordinate all facets of the daily operations of the office including serving as primary office point person for vendors and suppliers, service providers, and shared services
• Administer a wide range of Human Resource responsibilities in coordination with… Show more
• Administer a wide range of Human Resource responsibilities in coordination with Shared Services, act as liaison, provide support to internal and external employees in the handling of human resource related activities
• Prepare weekly, monthly and quarterly employee performance reports to analyze office production performance

Tampa/St. Petersburg, Florida Area

• Exceeded budget expectations in 2013 for Tradewinds Resorts with an ability to take risks to capitalize on opportunities
• Achieved dominant position for Tradewinds Resorts as top 5 out of 12 in online guest reviews and ratings compared to local competitors
• Responsible for hiring new employees and for the development, training, and mentoring of front office personnel
• Established goals, responsibilities, and standards for staff members to meet and exceed quality… Show more
• Established goals, responsibilities, and standards for staff members to meet and exceed quality expectations
• Empowered employees to increase revenue, control costs, and improve service

• Supported catering and serving at events, including weddings and ceremonies
• Displayed exemplary leadership, planning, and communication skills
• Enhanced my ability to make decisions and prioritize in high pressure situations

Vail, CO

• Increased overall guest satisfaction scores at The Lodge at Vail by ten percent in the first three months and standardized general operating procedures for all front office employees
• Promoted to Lead Front Desk Agent and Head Trainer of the front desk after five months in position
• Demonstrated an ability to foster innovation and implement new ideas and methods
• Managed guest and group invoices, organized future accommodations and guest lists for conferences and weddings

• Organized hospitality section for the patron’s society during sporting events and managed the guest list
• Supervised planning of monthly and annual auctions, banquets, and golf tournaments while maintaining a budget and negotiating with vendors
• Performed general clerical work including filing, answering phones, and improving organization within the office

Created a Concierge Awareness Program for St. Petersburg Beach hotelsProduced marketing materials complete with quick reference guides, coupons, and other useful resourcesIncorporated class materials from Marketing for Tourism and Hospitality and Travel Industry Operations

Developed interpersonal communication skills through answering phone, selling daily, monthly, and annual recreational passes.Assisted with events and managed paperwork Established and maintained communication with residents and guests within the community

Bachelor Of Arts, International Business; Hospitality And Tourism Management, Spanish Minor

Hospitality And Tourism

Spent a semester abroad in Edinburgh, Scotland, studied Hospitality and Tourism