Mary Dougan Email & Phone Number

Overland Park, Kansas, United States

Overland Park, Kansas, United States

Overland Park, KS

• Responsibility for hiring, leading, coaching and ongoing employee development for a business sales team who are responsible for selling a suite of products and services to existing and new prospects
• Manage and motivate a team of high energy sales people to achieve success in a quota driven environment, measured both on individual quota achievement and number of individuals achieving quota
• Participates in customer and C-level presentations for products and services
• Actively demonstrate knowledge of the organization's entire product line; have in-depth knowledge on a subset of products or services

• Partner with Sales Managers to identify and drive opportunities to close in a timely manner
• Initiate and drive opportunity planning with Sales Associates to build sales funnel, create sales strategies and close open opportunities
• Directly work with high level executive decision makers to present technology equipment solutions to increase company profitability
• Provide training and support to Sales team for technical aspects of handset and solution offerings
• Continually increase product knowledge to provide specific hardware recommendations and work-flow solutions that best fit the client’s needs
• Analyze competition in order to effectively penetrate the market and develop new business

• Develop reporting on network performance and deployment activities for 6 major markets
• Support Sales with in person customer meetings, presenting network performance, enhancements, future of the network and trouble management
• Troubleshoot customer performance issues related to network
• Provide support and process education to Solutions Engineers, Regional Sales Teams, Indirect Dealers, partners and Retail Stores
• Manage relationship and priorities with other service organizations (Care, EMS, Sales, Operations and OEMs)
• Drive process improvement with other service organizations

• Compiled Datalink playbook for Network Operations
• Supported Product with pre and post launch mobile browser performance testing for new handsets
• Supported Product Development with device testing and managing known issues
• Worked in partnership with Carrier IQ to develop metrics for network performance
• Coordinated and lead monthly VP performance review of all Network Services
• Drove process improvement and created process documentation using Lean Six Sigma methodology

• Maintain files compliant with SEC/NASD regulations
• Perform account reconciliation for monthly reporting
• Process accounts receivable, accounts payable, physical certificates
• Prepare manager documents, subscription and solicitation agreements
• Track relationship status on 150 clients and over 500 accounts
• Maintain relationships with clients and provide superior customer service