Mary Eden Email & Phone Number

Dubai, United Arab Emirates

We represent a portfolio of carefully selected “hotels and travel products with a story to tell” - in incredible locations throughout the world.

Bangkok Metropolitan Area, Thailand

ICS Travel Group is Asia’s premier destination management company with over 24 years of experience providing a wide range of travel services. We specialise in creating authentic, tailor-made programmes to Asia and beyond.

Dubai

I help individuals and small-medium sized businesses make an impact online with imaginative marketing communications campaigns, beautiful websites and marketing materials, all tailored to their needs.Services include:♦ Creative Content Writing♦ Social Media Presence♦ Website Creation♦ Marketing Materials

♦ Established marketing strategy and plan, objectives and brand guidelines.♦ Generated leads through marketing and social media campaigns. ♦ Redesigned and rewrote company website, and digital and traditional marketing materials.♦ Organised and marketed workshops and showcases based on current trends, market research.♦ Project management and accounting procedures.

Bangkok Metropolitan Area, Thailand

♦ Responsible for entire build, creative design, content writing and SEO for the Sparks website.♦ Creation, implementation and monitoring of PR, marketing and social media campaigns.♦ Design of all marketing materials: workbooks, promotions, company profiles, presentations etc. ♦ Responsible for creating, marketing and tour-leading the Thailand retreats. ♦ Office management and business development in Thailand.

Bangkok/ Dubai

Website design and content writing; proof reading; editing; design of marketing materials including brochures and newsletters. Companies included:♦ ICS Travel Group (based in Thailand)♦ Go Thailand Tours (based in Thailand)♦ Anantara Vacation Club (based in Thailand)♦ BC Education (based in the UK)♦ Stunning Makeovers (based in New Zealand)

Bangkok, Thailand

♦ Formulated a marketing strategy that successfully increased leads, sales, brand & product awareness.♦ Wrote interesting, descriptive text and assisted in the creative design of all marketing collateral.♦ Developed existing products and sourced new products. ♦ Opened up advertising opportunities that generated thousands of dollars of revenue per year.♦ Created crisis plans and communicated critical events via press releases.

Bangkok, Thailand

♦ Managed the Service Management Centre team to ensure maximum compliance in terms of service level targets, first contact resolution and staff productivity.♦ Diagnosed and coordinated investigations into serious incidents within defined service levels.♦ Created action plans and training programmes to improve service and aid staff development.

Thailand, Sri Lanka & The Maldives

♦ Through training of local staff raised service levels to British standards.♦ Educated UK office staff in hotel, product and destination knowledge through presentations.♦ Identified new hotels, negotiated competitive hotel rates, and created new tour packages.♦ Completed full health and safety audits on all contracted hotels, excursions and transport.♦ Responsible for crisis management for Asia.♦ Organised itineraries for VIPs and educational groups and accompanied them on tour.

India, Cyprus, Ibiza, Majorca, France, Austria

♦ During these years I worked as an Overseas Representative for various UK Tour Operators. My travels took me to many countries including India, Cyprus, Austria, France, Ibiza and Majorca.

Education record

Education record

Education record