Mary Rich Email & Phone Number

San Diego Metropolitan Area

Events and Responsibilities Include:- Project Manager for 2023 and 2024 NFL Draft - Event Lead for 2022 and 2023 Malibu Chili Cook-Off- Event Assistant Lead for 2022 NASCAR Fan Fest- Venue Manager for 2022 NFL Draft- Event Operations Support for 2021 Supergirl Surf Pro- Event Operations Support for 2021 and 2022 HUB

Greater San Diego Area

I oversee all event operations and production for Dew Tour. Dew Tour is an innovative contest series and content platform that brings together the world's best skateboarders, snowboarders, skiers, artists, brands, and fans in a celebration of creativity and style.My primary focus is on planning and executive two annual Dew Tour events and additional ancillary events throughout the year. While I touch almost every aspect of the event, my emphasis is on venue operations, event services, budget management, vendor relations, stakeholder collaboration, large-scale event staffing, human resources, experiential marketing, TV operations, concert production, crowd management, and city relations. I also play a supporting role to partner sales and assist with integration/activation ideation and building relationships with potential supporting marketing teams.

Greater San Diego Area

Servicing the large-market, I worked with groups up to 1,500 attendees from guest room management, event booking, planning, execution of event, and consolidation of program billing. Majority of events managed were corporate conferences and conventions and general workload would require actively planning up to 45 assigned groups at one time. My customer satisfaction score and likelihood to recommend score given from past meeting planners was 100%.I played an active roll with the group sales process, successfully assisting in closing deals at the hotel. This included advising the sales managers on current trends, brainstorming innovative setups to meet the company's objectives, and building relationships with the clients to convince them to hold their meeting at the hotel.While here, I led many cross-departmental meetings and conversations to streamline processes and communication. I was the key-operator for the hotel planning database system and trained department heads and staff on the capabilities of the system.

Austin, Texas Area

In the first year of this role, I was promoted from servicing small-market groups to large-market groups. Here I planned exceptional experiences while managing 35,000 sq. ft. of indoor space and 60,000 sq. ft. of outdoor space.I championed cross-departmental communication and used my past experience to find what motivated people to be their best. Through this, I initiated process improvements for the hotel planning database system, weekly meeting agendas, and email protocols. Additionally, I was the Key-Operator for the hotel planning database system, was an advisor to Human Resources for employee engagement, and a leader in the Emergency Response Team.

Austin, Texas Area

I directly managed three departments for a total of sixty-two employees to produce planned events and exceed expectations. Direct oversight included setup of physical space, food and beverage service, and post-event invoicing. I also worked closely with the audio visual team to ensure a successful setup.I challenged myself to have the most successful Banquet team in the hotel's history, which led to being rewarded Manager of the Quarter and Team of the Year in 2013. I accomplished this by conceptualizing and implementing SOPs for multiple employee touchpoints, architecting new employee appreciation policies, and auditing daily procedures and work environment to ensure OSHA standards.

Bryan/College Station, Texas Area

My primary duties in this role were negotiating and contracting pricing and terms for room blocks, meeting room rentals, and event catering. I exceeded all monthly and quarterly quotas by at least 140% during my tenure. To achieve this, I participated in cold calls, sales visits, and vendor fairs to build revenue, while also developing yearly business plans to include marketing strategies and target markets.While working at this smaller hotel chain, I learned how to be a part of all departments and learned how to be creative with smaller budgets. I created incentive programs for the banquet staff, sales coordinator, front desk staff, and housekeeping staff.