Mary Watson Email & Phone Number

Spokane, Washington Area

Managing Card Services team. Providing technical assistance to stores, managing debit card issues from fraud to card balance errors. Creating scripts for software to address account discrepancies. Training and coaching all new employees.

Draper, UT

Developed new safety audit schedule. Conducted safety training, training schedules, resulting in a 60% decrease in on-the-job injuries. Developed a new weekly system of accountability for employee safety measures. Responsible for creating focus on floor safety, improving overall store scores on safety audits.

Utah

Improved website design and functionality to increase online sales and traffic.Expanded customer base through social media exposure, and online marketing.Responsible for managing corporate client accounts, correspondence, and purchasing.

Las Vegas, Nevada

Created a latte art training program, promoted enhancing customer experience through the implementation of latte art training, streamlined all training for new employees, and developed program for drink recipe consistency. Implemented coffee taste testing demonstrations for employees, resulting in developing barista palettes in order to enhance.

Lehi, Utah

Managed accounts payable, insurance billing, financial reports, bank deposits and store closing.Coordinated with optometrist and patients to provide best care, treatment options, and dispensing of prescriptions. Communicated with insurance companies to review benefits and eligibility.Exceeded store sales quota by 10% each month while meeting personal sales.

American Fork, UT

Created and managed staff schedules, responsible for all new staff training, Implemented a customer satisfaction survey to improve customer front line experience.