Mary Field Email & Phone Number

Columbia, KY, US

Petersburg, KY

Hebron, KY

Responsible for planning and delivering comprehensive, individualized instruction and assessing learning outcomes in compliance with state requirements.

Rochester, New York Area

Completed short-term business projects on a contract basis.

Served as the internal project manager for the College's Blackbaud NetCommunity implementation. Worked collaboratively with operational and web development resources to replace undergraduate admissions and alumni web sites.

Responsible for data collection and analysis that enabled Teacher Education Program Faculty to devise and measure the effectiveness of targeted program improvements. Designed, developed, and maintained the Division's MS SQL database and ASP.NET user interface. Participated on project teams to streamline Division business processes and to ensure compliance.

Implemented and managed a new service team of three Managed Services professionals, ensuring delivery of contracted services according to project specifications. Participated in pre- and post-sales client engagement meetings to develop business solutions, define project scope, and document project deliverables.

Supported Government and Education Account Executives by providing high-quality sales support collateral, generating leads through planning and executing direct marketing programs and tradeshow events, and providing product sales analysis.

Performed an integral role in the launch of global partnerships that enabled Element K to resell authorized courseware. Responsible for defining regulatory compliance procedures, including participation in the selection and implementation of third-party software products to automate export compliance tasks and levy value-added tax (VAT).

Worked collaboratively with product development teams to define business requirements for the KnowledgeHub online training platform. Developed customer service processes and delivered internal training to support the new product. Participated on a project team that developed an application to migrate customers from the legacy training platform to the new.

Worked in the call center to provide first-level support for Element K Online customers. Processed billing and configured online training sites for new customer orders.

Served in Student Financial Services, HR/Payroll and IT Services in various operational roles.