Mary Mclaughlin Email and Phone Number
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Proven leader in Customer Success and Marketing. Strong record of heading successful teams, building strong client relationships, and managing exceptional customer experiences. A results-driven manager with proven experience exceeding goals on time and within budget.• Collaborative partner, effective at influencing others and building consensus among stakeholders. • Trusted leader, with high energy, tenacity, and humor, fostering team morale and performance. • Exceptional negotiator, creative thinker, and intuitive problem-solver. • Relationship builder with proven ability to develop multi-million-dollar partnerships that drive results. • Extensive cross-channel experience: Software (Security), Retail (Walmart, Costco), Automotive (VW, Volvo), Consumer Products (Tyson, Ocean Spray, and Sam Adams). SKILLS• Customer success and experience (NPS) • Data analytics and storytelling • Onboarding, enablement, and process • Software: Microsoft, Salesforce, CSM tools, Atlassian• Escalation management• Recruiting, training, and retaining top talent
Northeastern University
View- Website:
- northeastern.edu
- Employees:
- 5
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Associate Director Of Partnership DevelopmentNortheastern UniversityCambridge, Ma, Us
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Associate Director Of Partnership DevelopmentNortheastern University Jul 2024 - PresentBoston, Ma, UsWorking under the Office of the Chancellor:• Cultivate new Co-op employer partnerships in experiential learning for Northeastern Students• Expand opportunities with existing employers across college co-op teams
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Patient Services CoordinatorMass General Brigham Mar 2024 - Sep 2024Somerville, Massachusetts, Us -
Manager, Customer Success (Through April 2023)Veracode Jan 2015 - Apr 2023Burlington, Massachusetts, UsSaaS Leader in Cloud-based applications security testing. • Managed a team of 13 Associate CSM’s, including recruiting, training, and development. • Manager of the Year 2022.• Worked to grow team members, promoting 93% of team over career.• Onboarded, analyzed, tracked, and reported progress to customers to meet expansion and renewal goal of 87%.• Developed an enablement for onboarding and training program for new hires across the organization.• As a member of the Diversity, Equity, and Inclusion (DE&I) committee, led programs for continuing education. -
Executive ProducerRice Mcvaney Communications 2013 - 2015Hingham, Ma, UsGlobal producer and lead for Liberty Mutual FIFA World Cup Soccer Sponsorship events. Managed an internal team of five people and agency partners within each country. • Led FIFA events in nine countries (China, Thailand, Vietnam, Turkey, Poland Spain, Portugal, Colombia, and Venezuela). • In-country producer of all event elements and contracts for production and shipping to all countries. Handled troubleshooting and adapting to changes, tight timing, and budgets. -
Global Program Director (Contract)Jack Morton Worldwide 2012 - 2013Boston, Massachusetts, UsGlobal lead for the planning and execution of 10+ agencies in the simultaneous global press launch of Blackberry 10 (Dubai, Paris, London, Toronto, NYC, Johannesburg). • Ran the launch event in Dubai, UAE.• Liaison to over 10 country launch in Latin America. • Led daily and weekly meetings with 10 agency partners and clients. • Directed the North American 12-city Enterprise Tour. -
General Manager / Sr Marketing ManagerMotivate Llc 2011 - 2013New York, Ny, UsLed all branding, creative development, and launch strategy with ad agencies for Boston (Bluebikes) and NYC (Citi Bike). Managed an internal team of six managers and 12 hourly employees. • Strategic lead on extremely tight three-month launch of Boston’s first bike share system. • Produced all marketing materials for Boston Bluebikes and NYC Citi Bike. • Developed annual marketing plans including social media, PR, events, and promotions. -
Vp, Director Of Brand PromotionsArnold Worldwide 2002 - 2010Boston, Ma, UsLed Brand Promotions’ largest clients, new business and award-winning programs. Directed a team of 25 in marketing programs for: Volkswagen, Volvo, Walmart, and Tyson. • Spearheaded, negotiated, and implemented an Olympic Sponsorship for Tyson with the U.S.O.C. • Directed award-winning global launch for Walmart ACDC promotion.• Guided an award-winning team to Agency of the Year (Promo Magazine 2006 and 2007). • Led RFPs for Walmart, Wyeth, Tropicana, Nestle, and Volvo that won an incremental $4M in billings. • Increased billings from $800K to $4M in three years through integrated promotional programs. -
Promotions & Purchasing ManagerBoston Beer Company 1996 - 2002Boston, Massachusetts, UsLed a staff of eight in the development, production, and execution of all national sales promotions. Managed over $10M of promotional activity, creative development, timelines, productions, and negotiations, procurement of all POS, web, sweeps, freight, fulfillment, and events. • Created the first Sam Adams licensing, web sales and premium catalog. • Led the production of the Sam Adams/VH1 live-concert Summer Jam promotion, securing 50 U.S. radio stations for a live radio remote and concert for 2000 guests. • Managed all sponsorship, contracts, and events for the Sundance Film Festival partnership.• Spearheaded cost-saving activities resulting in reductions of $1.2M in the first year of employment. • Sourced, bid, and moved fulfillment warehouses, while reducing operating costs by 23% annually. -
BuyerCostco Wholesale 1983 - 1996Seattle, Wa, UsThe world’s fifth largest retailer and wholesale warehouse club. Buyer for Beer, Wine, Liquor, Sundries, Beverages, and Freezer. Responsible for the purchasing and management of multiple food categories.• Managed a staff of 6 in the annual purchase of $500M in sales for 26 Clubs (NY, NJ, CT, MA, NH, VT). • Implemented a French wine program, generating an incremental $100K in sales in the first month. • Reduced warehouse labor cost on liquor displays by 20% by introducing display-ready packaging. • Worked with Liquor Commissions in five states to provide program-specific purchases.• Developed innovative strategies to reduce overhead and add value through gift packs and demos.
Mary Mclaughlin Skills
Mary Mclaughlin Education Details
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University Of WashingtonSpeech Communications
Frequently Asked Questions about Mary Mclaughlin
What company does Mary Mclaughlin work for?
Mary Mclaughlin works for Northeastern University
What is Mary Mclaughlin's role at the current company?
Mary Mclaughlin's current role is Associate Director of Partnership Development.
What is Mary Mclaughlin's email address?
Mary Mclaughlin's email address is ma****@****ail.com
What is Mary Mclaughlin's direct phone number?
Mary Mclaughlin's direct phone number is +161723*****
What schools did Mary Mclaughlin attend?
Mary Mclaughlin attended University Of Washington.
What are some of Mary Mclaughlin's interests?
Mary Mclaughlin has interest in Social Services, Children.
What skills is Mary Mclaughlin known for?
Mary Mclaughlin has skills like Integrated Marketing, Advertising, Marketing, Strategic Partnerships, Event Management, Brand Management, Creative Direction, Social Media, Management, Marketing Strategy, Marketing Communications, Leadership.
Who are Mary Mclaughlin's colleagues?
Mary Mclaughlin's colleagues are Maqi Shi, Marshall Foley, Yuqing Liu, Stephen Williams, Shirin Kaboli, Vinayaka H K, Danielle Rojas.
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