Orchestrated end-to-end technical program management for complex engineering projects, overseeing service and solution development in highly ambiguous spaces Created comprehensive documentation including roadmaps, project proposals, vision documents, three-year plans, engineering runbooks, user guides, and process improvement proposals. Launched initiative to streamline cross-team agile processes to ensure programs are effectively tracked and reported in a standardized format, providing full visibility to leadership Identified tooling gaps and led an engineering initiative to create centralized tooling for multiple workstreams, reducing manual effort by 80% and creating scalable methods of performing cross-organizational security assessments across 16 domains.

Designed and oversaw implementation of plan for research and assessment of internal business units to identify security gaps in authentication and authorization configurations. Collaborated cross-organization to establish an automated solution for security risk tracking and ticketing for effected internal business units Oversaw Scrum ceremonies and processes for Security Engineering project teams ensuring proper prioritization of tasks and driving engineers towards customer-centric solutions

Owned cross-company campaign management and approvals; tracked and analyzed key metrics on impact and exposure, patterns, and operational blockers, presenting insights to leadership to drive data-informed decisions Established and maintained escalation protocols, ensuring timely issue resolution while collaborating with support engineering to prioritize security, availability, and operational risks Created detailed roadmaps and timelines, gathered customer feedback and requirements, oversaw feature prioritizations, and completed acceptance testing with launch plans for 2-5 programs in parallel.

Led cross-organization security and availability campaigns, serving as primary point of contact and managing stakeholder communications for internal teams

Extended Onboarding (EOB) is the centralization of administrative tasks currently owned by recruiters for hiring on a candidate. The EOB program saves an estimated 1.13 hours per new hire and decreases the onboarding defect rate by 74%, creating a better candidate experience and faster internal processing.- Create and implement process improvement plans- Schedule and manage training sessions and brown bags for new organizations and recruiters- Redesign roll-out plan for maximum effectiveness and faster implementation - Own communication between recruiters and onboarding to ensure the best candidate experience- Produce daily status reports for organizations in the program- Enforce best practices to ensure proper onboarding and communication- Provide support for traditional onboarding processes including manual hiring, troubleshooting errors, data keying, and promotions processing

- Maintain all previous responsibilities- Produce weekly recruiting performance reports- Oversee interview best practices and process improvements- Create and maintain an internal Wiki for on-boarding new RC's- Manage load balancing and ensuring that RCs are aligned appropriately to stay within SLAs- Create and teach training courses for both other RCs as well as the business

- Support and facilitate recruiting process for the Amazon eCommerce Platform- Main point of contact between candidates and Amazon- Oversee detailed interview scheduling process- Manage and schedule phone screens and on-site interviews- Ensure/reinforce good candidate experience- Manage internal business relationships

Assisted in managing Wordpress plugins, completed client projects, and created a customized Zen Desk portal for Self-service and ticket management.

Assisted students, alumni, faculty, and staff of Berry College with IT related problems, troubleshot issues having to do with hardware or software, demonstrated exemplary customer service skills to ensure the caller’s satisfaction, managed less experienced workers when Staff member was absent, periodically instructed classes for Faculty and Staff on various software such as Microsoft Outlook, and completed special projects such as student scheduling and authoring documentation for departmental changes. Assisted with the recruiting and interview processes for incoming students.

Compiled and edited Mr. Frank Barron, Jr.'s autobiography "How About a Coke?" Developed and implemented a marketing plan to offer the book for consumer consumption using Amazon's CreateSpace, Kindle Direct Publishing, and various Social Media sites.