An IT professional with 20 years of experience in the industry focusing on project management and service delivery management. Strong team player and with excellent people management skills. Skilled in building and maintaining relationships with clients, stakeholders and vendors. Confident and adept at communicating with technical and non-technical clients to interpret business requirements and technical challenges into smart solutions that provide benefits to business operation and improved user experience. STRONG IN:- Translating business requirements and deliverables into realistic project timelines and work packages that provide control and monitoring of work progress, resourcing, budget and scope. - Working closely with stakeholders and clients to negotiate delivery milestones as needed. - Managing scope changes with the business sponsor and setting clear expectations of its impact to project budget and timeline.- Identifying and recording project risks and issues. Implementing agreed mitigating actions to minimize its impact to project scope, budget and timeline.- Making critical decision during priority one failures in production and manage expectations of stakeholders based on calculated risks upon which the decision was draw upon.- Identifying area of operation that can be improved based on trending issues in production that business may overlook that may lead to projects or initiatives.