Lead a team of 13 digital product owners and analystsAchieved a 90% engagement score with 100% participation.Scored a 98 on the question “My manager cares about me as a person.”Established a process for intentional talent shifts, allowing associates to leverage their unique skills for the benefit of the work and the business. As a result, four associates were successfully shifted into new roles, with positive feedback from colleagues.Managed capacity and deployed resources to support Product Managers and agile delivery teams to ensure the successful delivery of customer-facing digital solutions.Lead communities of practice within the enterprise that create a space for associates to learn from each other and from outside perspectives to elevate the product management discipline. These communities showcased over 60% participation from external participants, with about 150 associates attending more than one session and contributing to the growth of the product management discipline.Led alignment conversations with the business units around product delivery and execution, establishing best practices and role clarity across the organization.Developed and led a skills development pilot within the digital organization which helps to identify and improve key product management skills within the organization and allow leaders to better align the associates' skills with critical work.Successfully aligned skills with work, resulting in 100% participant satisfaction and continued interest in the program.

Primary Research Leadership: Directed comprehensive interviews with 40+ independent agents and partners, synthesizing insights to shape the 2026 strategy for independent agency and personal lines.Cyber Risk Assessment Initiative: Implemented a cyber risk assessment with an 85% completion rate, impacting over 5,000 customers and facilitating over 2,000 policy sales, generating referral revenue.Agile Team Direction: Led the Personal Lines Future State Operating Model Agile team through design thinking, generating 300+ solution ideas and distilling them to thirteen innovative concepts for independent agents.Strategic Agency Report: Authored an in-depth report on the independent agency landscape, informing strategy and segmentation, presented to the board to advance digital capabilities for agents.

Digital Assistant Roadmap: Orchestrated the enterprise-wide voice and chat strategy, launching the inaugural consumer chat service.$6M Digital Portfolio: Championed the innovation and optimization of key digital assets, including mobile, web, and voice interfaces.Business-IT Synergy: Facilitated seamless test delivery, bridging business objectives with IT capabilities for optimal outcomes.Operational Test Leadership: Directed over 45 annual tests to boost operational efficiency and member satisfaction at Nationwide.Growth Strategy Execution: Drove updates to digital sales and member experiences, enhancing enterprise profitability.Team Transformation: Reengineered team structure to foster growth and introduced advanced testing methodologies.Partner Relations & Execution: Strengthened IT partnerships, expediting project completion.Product Management Acumen: Oversaw a broad spectrum of digital assets, steering product strategy across business lines.

Virtual Leadership Development Program: Successfully executed the first virtual Leadership Development Program for high-performing leaders within the service and claims organization.Administrative and Operational Oversight: Directed multiple administrative and operational functions for the 4800 Member Solutions® organization.Cross-Business Collaboration: Collaborated with Nationwide Financial and Individual Product Solutions (IPS) to develop a pilot program, enabling shared processing work across business unit functions for the first time.Financial Management and Resource Planning: Held responsibility for financial management, project budgeting, and resource planning.Efficiency Enhancements: Implemented updated processes and leveraged technology and collaboration tools, resulting in key efficiency gains for the organization.

Improved quality and efficiency within team resulting in a savings of over $133K. Developed new strategic vision and structure for support team function of personal lines service center. Manages large team of associates at all levels within a multi-line or multi-product division in support of personal lines products. including the execution of guidelines and processes for underwriting, screening and policy analysisProvides high-level support for all customers and provides resolution for complex problemsResponsible for strengthening relationships with agents and customersResponsible for the implementation of corporate initiates and execution of state/region profitability programs.Manages division budget; provides input to department and center budget. Monitors compliance with budget.

Manage the design, development, production and distribution of sales content for Nationwide's sales audienceManage the planning, design, development and implementation of communications strategies and programsDevelop and oversee the consultation of complex communication productionsTeam won 2015 Training Magazine's Outstanding Training Initiative

Consult with business units to determine training strategy and develop training plan.Design and deliver interactive computer based training, webinars and tutorials for ourindependent sales managers, agents, and associatesWinner of American Society of Training and Development Innovation Award for development of interactive training moduleDevelop training and promotional videos for courses offered

Lead interactive design for consistent in class curriculum across 5 Nationwide Sales SolutionslocationsDesigned interactive computer based training using Adobe CaptivateParticipated in the Business Readiness Change Management solution for Nationwide SalesSolutions to ensure a proactive approach to change and ensure adoption

Provided coaching and feedback to agents through one-on-one interaction and writtencommunicationAssisted with training new and current agents through in-class and one-on-one instructionLead a committee to provide events to the agents such as the communications rallies and“Where are they now?” information sessions

Retention/ CustomerValueAgentResponsible for shooting, editing and broadcasting the Nationwide Sales Solutions DesMoines Agent Communication rallyWorked closely with underwriting in order to save policies by gathering information neededfrom customers and ensure policies are meeting guidelinesConducted customers policy reviews and established relationship in order to keep theirbusiness and expand business within Nationwide/Allied insurance

Directed number one rated noon and evening newscasts, promotions and commercialsUtilized Adobe Photoshop and Adobe After Effects to create innovative and informativegraphics for the newscastsProduced and edited commercials, promotions and television shows

Edit commercials, promotions and special projectsUsed Adobe Photoshop to create graphics for newscasts and commercialsResponsible for writing and shooting creative commercials, promotions and special projects