Mary Haley Email & Phone Number

Haverhill, MA, US

Lawrence, Massachusetts, United States

Boston, Massachusetts, United States

Boston, Massachusetts, United States

Boston, Massachusetts, United States

Chatham, Massachusetts, United States

Provided luxury hospitality services to all guests at a historical inn on Cape CodFunctioned as manager, front desk agent, concierge, housekeeper, server, maintenance staff, and gardenerTrained new employees on booking engine, processes, and customer serviceMarketing duties including website, newsletter, and social media updates

Edwards, CO

Part of the re-opening team that planned for and managed new COVID-19 regulations set by the state and countyTrained new servers and food runnersActed as manager on dutyMaintained a cash drawer and pay out servers each nightTracked liquor, beer and wine inventory

Bachelor Gulch

Served guests food and drink in lobby lounge, casual restaurant and poolsideAnswered questions about ingredients and allergiesMade recommendations based on guest preferences

Avon, CO

Designed and implemented a new classroom-setting training program to onboard new hiresActed as manager on duty to ensure flawless guest experiencesDrove upsell program and ensured correct commission paymentsFive-Star Supervisor of Quarter 1, Nominee, March 2018Five-Star Supervisor of Quarter 2, Nominee, June 2018

Avon, CO

Provide a welcoming check-in experience and a fond farewell during check-outAnticipate, meet, and exceed guests' needs at every opportunityOffer solutions to guests' issues or complaints

Chatham, MA

Provided guests with highly personalized service at the Forbes Five-Star levelPerformed credit checks and ensured accuracy when billing guestsAccommodated special requests and addressed negative complaints or reports

Newburyport, MA

Composed two blog posts about hospitality per weekScheduled posts on WordPress, Twitter, & FacebookUsed Yoast SEO WordPress Plugin

Newburyport, MA

Generated Digital Marketing Reports using Raven ToolsCreated Google PPC Campaigns Managed Clients'​ BlogsCreated and Scheduled Clients'​ Social Media PostsWrote Blog Posts for O'Rourke's and Mobile Media Applications' BlogsExperience using Google Analytics, Google AdWords, Google Tag Manager, and Google Webmaster Tools

Burlington, Vermont Area

Served food and beverages at Presidential and other functions at UVM

Barnstable/Yarmouth, Massachusetts Area

Reported to Corporate Director of Revenue Management Updated room inventory online Created creative copy for email blasts, social media, and brochures Designed and tracked Facebook Advertising campaignsCoordinated with OTAs and third-party websites

Barnstable/Yarmouth, Massachusetts Area

Supervised and entertained 1st through 4th graders; Organized and planned games and activities; Led co-workers as Team Leader

North Conway, NH

Taught children the basics of snowboarding while maintaining a safe learning environment

Bachelor’S Degree, Business Administration And Management, Marketing And International Business, Magna Cum Laude

Activities and Societies: Pi Beta Phi Fraternity for Women, Alternative Spring BreakGraduated Magna Cum Laude from the Grossman School of.

Bachelor'S Degree, Business/Commerce, General, Visiting Student

Activities and Societies: Photography SocietySpring Semester of Junior Year spent Studying Abroad

Coursework, Sustainability Studies

Certificate, Train The Trainer

Through the UNH Professional Development and Training Program, I earned a certificate in training. The program focused on designing.