Mary Herman Email and Phone Number

-Oversee operations and implementation of retention best practices-Monitor and manage team performance against department metrics-Develop and oversee quality control as well as review effectiveness of standards operating procedures-Manage and analyze client data and use to optimize workflow-Develop and maintain professional relationships with partners-Manage client and operations calls-Project management, planning, schedule estimates, timeline creation, communication… Show more -Oversee operations and implementation of retention best practices-Monitor and manage team performance against department metrics-Develop and oversee quality control as well as review effectiveness of standards operating procedures-Manage and analyze client data and use to optimize workflow-Develop and maintain professional relationships with partners-Manage client and operations calls-Project management, planning, schedule estimates, timeline creation, communication with stakeholders, and allocation of resources-Training and coaching of team members Show less

-All student advisor responsibilities-Support team of advisors on retention best practices.-Training and development of team-Training facilitation

• Focused on student retention through weekly communication efforts in the form of proactive/reactive phone calls, text messages, and email correspondence.• Monitored participation and engaged high-risk students to ensure successful completion of coursework, seized coaching opportunities, and addressed student inquiries throughout their time in the program.• Diffused student concerns and appropriately fielded escalation issues to the department, while advocating on behalf of the… Show more • Focused on student retention through weekly communication efforts in the form of proactive/reactive phone calls, text messages, and email correspondence.• Monitored participation and engaged high-risk students to ensure successful completion of coursework, seized coaching opportunities, and addressed student inquiries throughout their time in the program.• Diffused student concerns and appropriately fielded escalation issues to the department, while advocating on behalf of the students as well as ensure satisfaction and academic success; coordinate efforts with instructors, tech support and financial aid on student’s behalf. Show less

• Collaborate with fellow teachers and administrators to create engaging, differentiated, as well as cross-curricular lessons to meet the needs of all students. • Implementing curriculum to meet state standards, while offering students the opportunity to demonstrate real world and technology skills. • Collecting and analyzing data to guide instruction. • Courses Facilitated: 6th Grade Language Arts, 6th Grade Advanced Language Arts, 6th Grade Gifted Language Arts, 6th Grade Pre-IB… Show more • Collaborate with fellow teachers and administrators to create engaging, differentiated, as well as cross-curricular lessons to meet the needs of all students. • Implementing curriculum to meet state standards, while offering students the opportunity to demonstrate real world and technology skills. • Collecting and analyzing data to guide instruction. • Courses Facilitated: 6th Grade Language Arts, 6th Grade Advanced Language Arts, 6th Grade Gifted Language Arts, 6th Grade Pre-IB Language Arts, 7th Grade Language Arts, 7th Grade Advanced Language Arts Show less

• Worked with customers to design, sell, and deliver custom framing and mat combinations for unique pieces of art. • Collaborate with fellow associates and managers to provide all framing customers with excellent customer service, whether they chose custom framing, selected a frame off the self, or needed a custom cut mat for their own frame. • Communicate with framing associates to complete orders and meet deadlines promised to our customers.

• Created engaging, differentiated lessons to teach students skills and strategies essential to their future in college and/or careers related to English Language Arts. • Collaborated with other teachers to create lessons and meet state standard. • Manage and instruct range of classes: 7th Grade Advanced Language Arts & 8th Grade Language Arts.• Assessing student's mastery of standards and recording their progress.• Collect and monitor data to guide instruction.

• Assist customers with check out, locate items through the store, carry items to their vehicle• Maintain orderly work space• Complete other tasks as required: complete craft demonstrations for customers, lead classes or birthday parties, etc.