Mary Hicks Email & Phone Number

Raleigh, Nc

Provide support for On-Premise implementations of the HORIZON LIMS application. Work with various team members to resolve LIMS application related issues or questions. Also, work with third party vendors when needed to provide support to our customers.

• Provide the following TDMSE and LDAS LIMS support:• Support labs conducting Toxicology Studies for the National Toxicology Program.• Provide answers to specific questions dealing with installation, operation, configuration, customization and usage of TDMSE and/or LDAS II workstations.• Investigates causes and solutions to resolve failures in Update/Receive, TDMSE applications, and LDAS II workstations.• Use Scientific Protocols to assist Data Administrators with entering In-Life and Pathology Protocols into the TDMSE system.• Apply diagnostic techniques to identify and resolve problems.• Communicate informative information to clients and exchange routine or factual technical information and provide excellent customer service.• Develop TDMSE and LDAS training materials to be used during in-house or on-site training.• Conduct on-site and WebEx training for laboratory staff on LDAS and TDMSE operations.• Involved in the development of TDMSE and LDAS enhancements through role as the subject matter expert, attending planning meetings and User Interface overviews.Technical Writer for TDMSE and LDAS LIMS systems as well as the CEBS database.• Update all Users’ Guides and Training Documentation for LDAS, TDMSE and CEBS before each new version is released.• Create TDMSE Release Notes, Deployment Plans and Design Documentation for each release.• Create and edit User Guides for all CEBS database applications including CEBS Bin Application and CEBS Comet Decision Site.CEBS Data Curator - create SIFT files for data loading, assist end user's with CEBS application tools.

• Provide the following TDMSE and LDAS LIMS support:• Support labs conducting Toxicology Studies for the National Toxicology Program.• Provide answers to specific questions dealing with installation, operation, configuration, customization and usage of TDMSE and/or LDAS II workstations. • Investigates causes and solutions to resolve failures in Update/Receive, TDMSE applications, and LDAS II workstations.• Use Scientific Protocols to assist Data Administrators with entering In-Life and Pathology Protocols into the TDMSE system.• Apply diagnostic techniques to identify and resolve problems.• Communicate informative information to clients and exchange routine or factual technical information and provide excellent customer service. • Develop TDMSE and LDAS training materials to be used during in-house or on-site training.• Conduct on-site and WebEx training for laboratory staff on LDAS and TDMSE operations.• Involved in the development of TDMSE and LDAS enhancements through role as the subject matter expert, attending planning meetings and User Interface overviews.• User Support manager for 6 months due to staffing changes in the contract. • Responsible for a team of 3 people.• Conducted weekly staff meetings.• Conducted monthly 1:1 meetings with each member of the team to discuss current workload and concerns• Active in weekly Change Control Board meetings.• Attended project level meetings.• Responsible for writing the User Support section of the Quarterly Report.• Played an active role in the development of new TDMSE releases.• Continued with regular User Support Liaison job responsibilities while in this leadership position.• Technical Writer for TDMSE and LDAS LIMS systems.• Update all Users’ Guides and Training Documentation for LDAS and TDMSE before each new version is released.• Create Release Notes, Deployment Plans and Design Documentation for each release.• Responsible for creating, editing and finalizing Quarterly Reports.

• Provide the following TDMSE and LDAS LIMS support:• Support labs conducting Toxicology Studies for the National Toxicology Program.• Provide answers to specific questions dealing with installation, operation, configuration, customization and usage of TDMSE and/or LDAS II workstations. • Investigates causes and solutions to resolve failures in Update/Receive, TDMSE applications, and LDAS II workstations.• Apply diagnostic techniques to identify and resolve problems.• Communicate informative information to clients and exchange routine or factual technical information and provide excellent customer service. • Use Scientific Protocols to assist Data Administrators with entering In-Life and Pathology Protocols into the TDMSE system.• Conducted on-site and WebEx training for laboratory staff on LDAS and TDMSE operations.• Involved in the development of new TDMSE and LDAS releases by aiding the developers with questions, attending planning meetings and User Interface overviews.

• Responsible for the preparation and analysis of soil, vegetation and air samples for physical and chemical properties.• Used analytical techniques including Ion Chromatography, UV/VUS Spectrometry and Gravimetry to gather data for a specific study.• Worked in the field to collect samples and perform analytical techniques on time sensitive materials.• Reported information to the project officer for further data analysis and modeling.

Bachelor'S Degree, Environmental Biology

High School Diploma