Mary Brown Email & Phone Number

Lansing, Michigan Area

To lead a team responsible for the successful execution of all aspects of the Life Customer Serviceprocess, including system entry, requirements gathering, underwriting, issuing, production andmailing of policies. To focus on developing teams to perform strongly and productively. Topromote a positive customer experience in all interactions with Farm Bureau.

Lead the design, launch and operation of an enterprise Business Analysis & Quality Assurance (BA/QA) Department responsible for project business requirements and testing.Establish positive and collaborative relationships with business areas and information technology; act as a trusted advisor in the area of BA/QA best practices.Establish and integrate.

Independently manage project teams for ad-hoc projects to support corporate goals and initiatives.Lead comprehensive process reviews of the various operational and administrative areas of the company and its broker dealer network with the intent of documenting the processes and systems involved, making process improvement recommendations, and implementing.

Participated in corporate plan projects to perform the requirements gathering, functional specifications, development, user testing and implementation phases of the company’s automated workflow projects using the OnBase system.Operated in the capacity of System Administrator of the OnBase Business Process Management (BPM) system.Developed company standards.

Provided daily screening of policy transactions and premium payments to assure compliance with federal tax laws, including but not limited to definitionof Life Insurance and Modified Endowment Contracts (TAMRA-DEFRA-TEFRA). Produced manual and spreadsheet calculations to determine compliance options. Generated illustrations for new applications and policy.

Bba, Management/Information Systems Management

General Associates, Business Administration, Information Systems