Conduct gathering and analysis of business requirements for clients, including for The State of Connecticut and The State of Massachusetts. Work very closely with our service delivery team to design, plan, and build ECM solutions suited to our client's specifications, ensuring strict project deadlines are met. Implementations include : FileNet & Datacap deployments, data migrations, and system upgrades. Responsible for running weekly client status meetings, developing meeting agendas and ensuring focus on completing all critical projects tasks, on time. Develop, build and maintain project plans, in conjunction with software developers. Focal point for all project issues and escalations. Lead for all client training sessions, educating client users on how to use software solutions/products.Key Projects:- Implemented online ePermitting solution (ezFile) for The State of Connecticut Department of Energy and Environmental Protection (DEEP), automating a paper process. Solution includes : an external web portal for users to input registration and notification data ,with integration to GIS and legacy systems; an internal workflow using IBM Case Management software that allows DEEP to move the registration and notification forms electronically through to approval; and integration of the solution with both DEEP's internal database and existing FileNet system hosted at BEST, Connecticut's Bureau of Enterprise and System Technology. This solution was awarded a 2014 CT Quality Improvement award (CQIA) Innovation Prize.- Project manager for automating regulation making in Connecticut. Solution includes : a workflow utilizing IBM Case Manager to take a regulation through proposal to approval, 3rd party publishing software from Quark (XML Author, a WORD plug in) and an external web portal for easy access by the public to the proposed regulations- Project Manager for Upgrade of Datacap Scanning solution at MA Department of Unemployment Assistance.

Providing substitute teaching coverage for Pre School - 4th grade students in the Brookfield (CT) Public School District. Being an effective and great substitute teacher requires many things: great flexibility, incredible stamina (to keep up with the kids), a sense of humor, ability to expect the unexpected, a willingness to learn and try new things, a lack of fear...and most of all, incredible passion and enthusiasm to WANT to teach, guide, motivate and help kids really want to learn!!! A truly rewarding, enriching and learning experience.

Directly managed tactical and strategic projects for Lenovo’s largest and most strategic global clients (Intel, J&J, JP Morgan Chase, Symantec, Bristol-Myers Squibb). Involved from project scope development through project completion. Primary operations contact globally for clients, responsible for working with extended teams to provide project guidance, assistance in day to day operations, and issue resolution. Worked hand in hand with global sales account teams & executives to provide clients with seemless coverage and accountability. Accomplishments:Delivered multi-million dollar projects on time. One of my most complex projects was to implement one of Lenovo’s largest 3 year global hardware contracts,Selected to be Operations Team Lead due to leadership ability, effective communication style, and maniacal focus on our customersGiven the 1st “Global Project Manager of the Quarter” award in recognition of superior project management, implementation and client relationship building skills.Generated new client revenue streams 50% faster for Lenovo by finding new, creative and more efficient ways for clients to purchase sooner in the buying cycle. Exceeding 100% of all assigned revenue objectives.Used Lean Six Sigma methodologies to help improve several processe. Slashed on-boarding lead times by over 50%. Created new PowerPoint template and implemented new business process to provide more efficient and effective quarterly reviews for all Lenovo clients.Ran weekly critical issue calls for Operations Team: identified critical client issues, collaborated with team to design solutions, communicated results to executives.Selected by executives as trusted “go-to” person to help fix clients with severe sat issues and process challenges.Ran weekly project management team meetings. Coordinated and facilitated contract negotiations for all new clients. Managed PC delivery performance globally for clients.

Managed $ 4M+ sales territory, marketing and selling PC products and solutions to clients in NYC and NJ. Executed market management and demand generation activities to achieve PC hardware sales revenue and profit objectives. Accomplishments: Grew territory consistently year-to-year and achieved over 100% of annual sales and profit objectives. Selected for three consecutive “Presidents Club” honors an award given to selected top performing account reps yearly. Acted as territory marketing consultant/trusted sales advisor to sales leaders providing updates, guidance, and sales measurements on weekly basisFirst identified, then drove optimal routes-to- market execution (Direct vs Channel) for each client Developed and executed on future quarters sales pipeline. Developed and executed marketing plans for identifying and selecting high value clients and prospects to drive sales growth. Won and developed new business opportunities granted as a result of “Request for Proposal” responses at high profile clients Educated clients on IT best practices and life cycle improvement solutions.Conducted monthly sales presentations for client executives.

Sold IBM PC solutions to clients in NYC/NJ territory. Developed trusted relationships with territory business partners, combining efforts to create customized sales proposals for clients.Major Achievements:Attained $5M+ in U.S sales annually in assigned territory. Built strong, trusted relationships with clients-developed using both face-to-face and phone only selling methods. Won high revenue contracts, such as a $44M/year global contract at Citigroup. Awarded several “IBM 100% Club” honors for exceeding annual sales and leadership objectives.

Provided product training, brand education, and marketing support to one of IBM’s premier channel business partners, ENTEX. Developed programs and marketing strategy to help ENTEX generate over $ 300M+ in IBM PC sales annually.Created and implemented sales initiatives to market and promote IBM PC brand. Worked with ENTEX product managers to developed script for and also star in three TV broadcasts to all ENTEX field locations nationally. Managed ENTEX’s largest client hardware requirements during periods of severe PC product allocations.

Created/Implemented/Documented all operational controls for Norwalk (CT)Regional IBM Sales Branch Office.Created monthly control process to track actuals vs. plan for branch operations such as: expenses, commissions, audit compliance, discretionary spending.Identified and implemented fix for serious flaw in an IBM program, resulting in a savings of over $5M in expenses to IBM. Awarded “IBM Golden Circle” honor, reserved for less than 1% of national sales force population

Managed (9) branch customer support representatives, supporting all IBM Channel Partners and IBM Sales Representatives in the NY and CT sales territory.Responsibilities: Supervised all order management and A/R functions within Norwalk (CT) branch officeOwned responsibility for achieving ALL administrative branch metrics monthly (A/R collection, Order Entry, Expenses, Audit, Customer Sat)Initiated and led implementation of multiple Six Sigma projects, streamlining administrative processes and eliminating unnecessary work within the branch.Acted as mentor to branch reps, identifying areas of strength and providing coaching to develop areas of focus