Tobi G. Email & Phone Number

New Milford, Ct

Wearing mulitple hats, some of my main responsibilities include:Human Resources - recruitment, onboarding, benefits administration, complianceManage and improve operational practicesContract Negotiation and AdministrationVendor RelationsTechnologySourcingSales and Marketing CoachingEvent PlanningGeneral office administration

Managed the Membership, Customer Relations and Volunteer Leadership functions for this non-profit, professional membership organization with 15,000 global members. Supervised two professional staff and consultant, worked with many outside vendors. •Successfully reversed steep rate of membership decline by creating and implementing marketing campaigns utilizing direct mail, web applications (including email, e-marketing, surveys and social networking), trade show participation… Show more Managed the Membership, Customer Relations and Volunteer Leadership functions for this non-profit, professional membership organization with 15,000 global members. Supervised two professional staff and consultant, worked with many outside vendors. •Successfully reversed steep rate of membership decline by creating and implementing marketing campaigns utilizing direct mail, web applications (including email, e-marketing, surveys and social networking), trade show participation, referral programs, incentives and telemarketing. • Conceived and managed project to develop interface between membership database and website improving record accuracy, saving administrative time and increasing ease of accessibility for staff and members. •Recipient of the James Toner Service Excellence Award for consistently demonstrating a high regard for SPE’s members, customers and peers on staff. Show less

Promoted within four months of hire to manage single most important strategic area of the organization with a $1.5M revenue stream. Developed and implemented marketing campaigns to recruit and retain members and to promote member benefits. Grew membership for the first time in many years by transitioning SPE’s member marketing plans from an entirely in-house model to a hybrid model utilizing an outsourced firm in conjunction with in-house efforts.

Managed day-to-day operations and administration for Internet travel research firm. Reduced operating costs while increasing quality and efficiency by analyzing and improving processes.

Implemented the operational and reporting components of projects for high profile consumer goods clients. Mentored and supervised account executives and coordinators. Worked with Regional Offices/Field to research and resolve execution/service issues. Constructed and distributed client specific materials required for the project.

Developed internal and external processes to execute telecommunications marketing campaigns. Client’s single point of contact for all operational and customer service matters. Selected to lead inter-departmental team meetings focused on improving workflow to increase long and short-term profitability by better understanding the challenges facing each department. Appointed as liaison to customer call center. Supervised administrative support staff.

Managed sales activity for over 30 home and building products manufacturers in over 200 accounts including retailers, wholesalers and distributors. Increased territory sales by over 20% during first three months.

Mba, Human Resources

Activities and Societies: Graduate Assistant, Head Resident, Delta Mu Delta Honor Society

Bs, Social Work, Business Management

Dean's List, Trustee Scholarship, Resident Assistant