Mary Jean Ompod Email & Phone Number

United States

Philippines

• Engage in daily network troubleshooting activities with customer and local vendor technical teams to provide solutions for customers' internetworking communications requirements (support includes DACS, Layer 2 Switches, BGP, Overture, Ciena, Anda)• May handle migrations, network installations and hardware upgrades in a timely manner while adhering to company policies and procedures• Works on Level 3~5 escalated incident tickets• Tracking and documenting all defects and resolutions in detail through a designated ticketing system.• Establish and maintain a professional relationship with various data vendors, field technicians and customers• Collects various data needed for monitoring or analysis (Root cause analysis, Continues Improvement, Time Motion Study)• Completed the CCNA Routing and Switching Boot camp

Philippines

• Project Planning and Development- Completed documentation in compliance with both internal and external regulations and protocols (product design, experiment data, working manual, machine specifications, PFMEA, target yield rate report & waste disposal report, etc.) - Presented to clients and management the design review 1 to 5 until product is ready for mass production• Project Implementation and Monitoring - Evaluated and improved process capability and production volume while maintaining and improving quality standards - Collected then interpreted data for counter-measures. Presented analysis and reported to senior colleagues, management (process mapping, stratification, histogram, check sheet and, fishbone diagram, pareto chart, scatter diagram, control chart)• Worked with people all across the manufacturing system including R&D, warehouse and production staffs, couriers, management and customers/clients.• Pioneered experiment products and has been sent to Japan for technical training

Bs In Computer Engineering

DOST Scholar

Bachelor Of Science In Computer Engineering