Marykate Erickson Email & Phone Number

Waltham, Massachusetts, United States

Waltham, Massachusetts, United States

Boston, Massachusetts, United States

The Commuter Rail passenger transportation system servicing the metro-Boston area is owned by the Massachusetts Bay Transportation Authority (MBTA) and operated by Keolis Commuter Services- which is committed to “Thinking like a passenger” and delivering safe, reliable and consistent transportation services.• Document current processes, provide recommendations for digitization in Trapeze EAM and support the execution and rollout of new approved system workflows• Conduct interviews and gather requirements to determine scope of new projects• Validate, implement and maintain asset inventories, inspections and preventative maintenance programs in Trapeze• Develop and implement a comprehensive training program including detailed how-to documents and videos, digital WalkThrus using the WalkMe digital adoption tool, and all training materials• Conduct in-person and/or virtual training sessions, including Train-the-Trainer• Responsible for troubleshooting, investigating and responding to user support calls on a daily basis• Conduct QA, testing and documentation of all new software releases and upgrades

Boston, Massachusetts, United States

The SaaS platform, Bokun, was acquired by TripAdvisor in April 2018, and is an Icelandic business management software created for the tours, attractions, and experiences industry. Bokun is an online booking engine, an inventory manager, channel manager, price-management tool, and more - all in one place.• Responsible for supporting clients during their initial integration with the Bokun software by understanding business objectives, cultivating strong relationships, and highlighting areas for account optimization• Educate both new and existing customers via support chat, phone calls, video demonstration calls and webinars• Assist with technical aspects of the onboarding process including API integration issues• Organize and manage a weekly rotational webinar program for ~10-150 attendees/session• Create both internal and external training resources• Embed the Bokun booking engine onto customers’ CMS platforms, provide basic design suggestions and assistance with CSS, also recommend tips on SEO best practices• Develop and implement email campaigns to increase retention and engagement• Act as a customer advocate by gathering feedback and working directly with the product development and engineering teams to make improvements to the platform

Cambridge, Ma

EF College Visit Tours is an exploratory program for high school students designed to showcase the different types of colleges (big state/small liberal arts, private/public schools, or rural/urban). In order to do this, we travel to major metropolitan areas like New York, DC, Boston, Chicago, and LA, where there is a high concentration of different types of colleges. This gives students an amazing opportunity to see a part of the country that they might not have been to before and also to experience the local culture, which is really difficult to capture on a traditional campus visit with parents. The goal of these programs is for students to have a better understanding of what type of school would be the best fit for them so that when they return, touring schools with parents becomes much more focused and productive.• In a fast-paced and entrepreneurial environment, sell and coordinate educational tours that bring counselors and high school students across the country on week-long immersive college programs• Work closely with prospects to understand their college counseling programs, consult to choose the best fit itinerary, set proper tour expectations, and collect post-tour feedback• Responsible for developing both new and repeat business, ensuring high levels of retention through top notch customer service and building key relationships via phone, skype and in-person meetings• Host large sales and recruitment meetings for groups of students and parents• Create, maintain, and execute a prospecting plan with weekly projection updates to management team• Attend national and regional conferences to increase awareness and generate new leads

Lexington, Ma

IntePros is a results-oriented recruiting solutions and staffing company that uses our Top Gun Recruiting Engine to attract, recruit, and retain elite IT consultants on behalf of our roster of market-leading clients.We provide businesses and government organizations across the nation with the highly skilled IT professionals they need to complete mission-critical IT projects and solve vital staffing challenges.• Work with hiring managers to outline talent needs and create plans to fulfill job requirements for contract, contract to hire, and full-time direct hire positions• Experience working through the full recruitment life cycle including identifying and sourcing top talent, conducting interviews to qualify candidates, negotiating, presenting offers, closing candidates, and retaining a pipeline of skilled candidates• Document and organize candidate notes, track metrics including phone calls, submittals, interviews, offers, and placements, and as an additional method to identify candidates• Attend college fairs and local networking events to attract and source new candidates

Manchester, Nh

Public Relations Representative to provide front-line customer service in the Office of Admission, answer and direct incoming phone calls, welcome prospective students for daily campus visits;Tour Guide to serve as university marketing representative and conduct campus tours for prospective students, high school groups, large recruitment programs, and specialty tours

Robert Freese Student Center

Provide customer service, clear and concise directions, and effective communication to answer questions

Manchester, Nh

Academic consulting project with New England CupCakery, a Concord, NH small business. Working with a group of 4 students to complete a business audit and develop recommendations to improve financial plan and future expansion. This involves conducting an analysis of both internal and external environmental factors and substantial research.

Boston, Ma

Research and analyze employment market data and disseminate to team membersAssist with building the LABUR network of Finance, Technology, Compliance, Risk and Human Resources professionalsStay current with employment market changes and trendsCold call hiring companies to build organization chartsCold call job seekers to pre-qualify their job searchParticipate in team meetings and trainings to develop communication skills

Leominster, Ma

Part-time position to provide training, coaching, and feedback to new hires; Work the service desk to answer multi-line phones, resolve conflicts, answer product questions, and communicate effectively.

Westminster, Ma

Part-time position to create and coordinate educational activities for approximately 30 children ages 5 to 13; ensured safety and security of students in school and on field trips.

3Year Honors Business Program (Bs), Human Resources Development

Activities and Societies: Vice President of Society for Human Resource Management- SNHU Chapter, Secretary of Outing Club, Weekend Chair.

High School Diploma, General Studies

Activities and Societies: National Honor Society (2011 & 2012), National Art Honor Society (2011 & 2012), Co-Editor of Yearbook (2011 &.