Narendran Kumar Email & Phone Number

Chennai, Tamil Nadu, India

Lead end-to-end onboarding for all ZoomInfo customers, ensuring a structured program with clear objectives, timelines, and processes for new business, renewals, and upsells. Act as the primary contact for customers during onboarding and implementation phases.Develop onboarding strategies to meet SLAs for customers across segments, coordinating with internal teams for seamless customer experiences.Collaborate with customers to set expectations, define goals, manage tasks, and provide regular updates throughout the onboarding phase.Work with cross-functional teams like customer success, training, and integrations to ensure smooth implementation and training processes.Manage multiple onboarding projects concurrently, balancing business priorities, customer satisfaction, and technical excellence.Provide guidance and best practices to customers on ZoomInfo's products and solutions, offering insights to overcome challenges.Facilitate a smooth transition of new accounts to Customer Success or Account Managers, preparing them for success with documented information and insights from the onboarding process.Own Customer Journey tasks in Salesforce, documenting all interactions and touchpoints.

Chennai, Tamil Nadu, India

Manage complete onboarding for all ZoomInfo customers (new business, renewals, and upsells) to guarantee customers receive a highly structured program with specific objectives, timelines, and procedures. Serve as the primary point of contact for customers during the onboarding and implementation phase of the customer lifecycle.Work directly with customers to set appropriate expectations, address customer goals, establish target dates, manage customer tasks, and provide regular project updates.Ensure that the Customer Success Manager or the Account Manager receives new accounts in the proper manner. Create a standardized information flow/transition document with wins and challenges the customer encountered during the onboarding process to help the CSM and AM succeed.Collaborate with the customer success team, customer training team, and customer integrations team to create a streamlined and cohesive approach that allows customers to get successfully implemented and trained.Build implementation strategies to ensure customers in all customer segments are onboarded within the defined SLAs. Coordinate communication with other areas of the business to ensure a streamlined approach for each and every customer.Perform a wide variety of professional tasks, which demand a high level of creativity and imagination, as well as a thorough knowledge of the applicable needs and expectations of employees/customers.

Chennai, Tamil Nadu

Participated in continuous improvement by generating suggestions, and engaging in problem-solving activities to support teamwork.Mentored and Trained other team members on cross-platform troubleshooting.Monitored and track project progress and work efforts daily, and report project status to seniormanagement and other stakeholders. Including working on multiple projects at a time using Agile and Waterfall methodologies.Used coordination and planning skills to achieve results according to schedule.Took charge of customer onboarding by understanding their needs and providing solutions for their businesses, provided clients with product training and User Acceptance Training.Assist the clients with their requests including updates and documentation with their service.Used critical thinking to break down problems, evaluate solutions and make decisions.Used coordination and planning skills to achieve results according to schedule.Participated in team-building activities to enhance working relationships

Chennai, Tamil Nadu, India

Handled complaints, provided appropriate solutions and alternatives within proper timeframes, and followed up to achieve a resolution for clients. Scheduled and attended meetings with clients and prospective clients as requested for demo presentation.Delegated tasks to existing support team members and Internal cloud-based tools to help solve complex business issues.

Chennai Area, India

Support With Building teams and helping Associates, with self-sufficient for Incident handlingWork on Team /Process improvementMentoring team members with innovative ideas and thought processEffective handling of Technical Escalations

Chennai Area, India

Worked as a Technical Support agent for a leading US antivirus product. Enabling customers to fix issues with theSecurity System of the Computer.Perform Software installation, configuration, integration and tests and maintaining the consistency of the softwareover the whole project.Manage technical relationships with back-office team and support the team.Maintain and develops the technical relationship with the customer team to gain trust and understanding.

Chennai, Tamil Nadu, India

Analyze, develop and implement testing procedures, programming, and documentation.Interface with end-users and software consultants. Develop, maintain and manage systems, software tools, and applications.Resolve complex issues relating to business requirements and objectives.Coordinate and support software professionals in installing and analyzing applications and tools

Bachelor Of Engineering (B.E.), Computer Engineering, Gpa 6.34/10

High School, Mathematics And Computer Science, 63