Mary Krigbaum Email & Phone Number

Boston, Massachusetts, United States

Ipswich, Massachusetts, United States

• Served as a single point person for the Global Customer Engagement Services team of up to 50 people (worldwide), built a "safe container" for the team to work within, grew trust and respect between team and.
• Partnered with key stakeholders in Sales, Product Management, and Customer Satisfaction to ensure alignment and coordination of customer-focused projects, including training plans, objectives, agendas, and training.
• Drove change and proposed solutions to any technical constraints (using webinar platform) or challenges using business and technical expertise, tools, and experience.
• Managed and trained internal stakeholder on webinar platform, CRM database, survey tools, and other office platforms.
• Created instructional tutorials that were used internally and externally.
• Developed and tracked team metrics including key KPI’s for internal and external partners.

Contributed towards the creation of a comprehensive biography database of 30,000 subjects. Record linking in Access and researching on-line sources to ensure accuracy, importance and relevance.

Somerville, Massachusetts, United States

Tom Kruskal Designs is manufacturer of wholesale hand-made fine jewelry. As production manager, I oversaw operations, customer service, quality control, and accounts receivable. I loved working with the jewelers to optimize their production capacity, as well as quality of their fine work. I developed my passion for the best possible customer experience.

High School Diploma

Ba, Environmental Studies And Philosophy